JB
Johan B
1 reviews | Active since Aug 2021
11 May 2022, 12:27
Travelstart support just sucks
Booking ZA***6. Requested quotation for a date change. Cost for the change was more than buying new tickets so I did not proceed. In the meantime Travelstart canceled the original flights and cannot reinstate them. Three weeks now email upon email.
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
11 May 2022, 16:43Hi Johan,
Thank you for reaching out to us. I have checked the booking and can see that on 1 December a whatsapp chat was initiated and options discussed on the booking. I have reached out to the team leads to pull the chat so that we can decide as to how to proceed with the reinstatement of the flight. Please keep an eye on your inbox for further correspondence.
Kind Regards,
Melissa
Thank you for reaching out to us. I have checked the booking and can see that on 1 December a whatsapp chat was initiated and options discussed on the booking. I have reached out to the team leads to pull the chat so that we can decide as to how to proceed with the reinstatement of the flight. Please keep an eye on your inbox for further correspondence.
Kind Regards,
Melissa
Travelstart's reply11 May 2022, 16:43
Official
Hi Johan,
Thank you for reaching out to us. I have checked the booking and can see that on 1 December a whatsapp chat was initiated and options discussed on the booking. I have reached out to the team leads to pull the chat so that we can decide as to how to proceed with the reinstatement of the flight. Please keep an eye on your inbox for further correspondence.
Kind Regards,
Melissa
Thank you for reaching out to us. I have checked the booking and can see that on 1 December a whatsapp chat was initiated and options discussed on the booking. I have reached out to the team leads to pull the chat so that we can decide as to how to proceed with the reinstatement of the flight. Please keep an eye on your inbox for further correspondence.
Kind Regards,
Melissa
JB
Johan B's updateReviewer Update
18 May 2022, 08:40One week later and still no email or call.
JB
Johan B's update18 May 2022, 08:40
Reviewer Update
One week later and still no email or call.
Travelstart's replyOfficial
20 May 2022, 18:30Hi Johan,
Thank you for the follow up.
I have requested the Whatsapp conversation from the team leads and will advise once received. Please allow me the opportunity to obtain the information as I have followed up with them but we are unable to locate it with the number on the booking. If a different number was used, please advise so that we can conclude the request for further assistance.
Kind Regards,
Melissa
Thank you for the follow up.
I have requested the Whatsapp conversation from the team leads and will advise once received. Please allow me the opportunity to obtain the information as I have followed up with them but we are unable to locate it with the number on the booking. If a different number was used, please advise so that we can conclude the request for further assistance.
Kind Regards,
Melissa
Travelstart's reply20 May 2022, 18:30
Official
Hi Johan,
Thank you for the follow up.
I have requested the Whatsapp conversation from the team leads and will advise once received. Please allow me the opportunity to obtain the information as I have followed up with them but we are unable to locate it with the number on the booking. If a different number was used, please advise so that we can conclude the request for further assistance.
Kind Regards,
Melissa
Thank you for the follow up.
I have requested the Whatsapp conversation from the team leads and will advise once received. Please allow me the opportunity to obtain the information as I have followed up with them but we are unable to locate it with the number on the booking. If a different number was used, please advise so that we can conclude the request for further assistance.
Kind Regards,
Melissa