Travelstart superfast service, but buggy app

I am always wary to do any business on the web, primarily because lots of things can go wrong. However, there are times that I am extremely happy with the service that I have received.

Travelstart is one such an on-line business. I purchased air tickets through Travelstart's website for an upcoming trip. When however making the payment with my credit card late evening, the payment didn't go through. The next morning I recived notice of this, and went on site to make another booking, not realising I was now creating a duplicate booking. Without any phone calls, just using the website's "Contact Us" link, I was communicating with Travelstart's support personnel and within a record time (less than an hour) all was resolved: new booking accepted and paid for, and duplicate booking cancelled. I got e-mail replies from Brad and Yazeed within minutes from sending out my enquiries. Thank you for the speedy replies! Travelstart has got my support for all future online bookings.

Update

After nearly 1 month of communication with Travelstart I have to review my rating. Although their response time is still excellent, I have less praise for their online and cellphone apps (not more than 3 stars). Due to an error I made with my e-mail address, one of my bookings fails to show in the Upcoming Flights. I have reported it more than once, but Travelstart has been unable to date to rectify the issue. Although I have been provided with the e-tickets and assured that all is in order, it is not reassuring to know that they are unable to update the dashboard to show all my upcoming flights. It may not bother some, but it certainly is a frustration to me. It's a shame that this is not getting any attention.