Travelstart stole my money

I booked and paid a rental car through the Travelstart website. When I arrived at the car pickup point at a remote airport there was no car, in fact the car rental agency at the airport had not even heard of me, there was no booking sent to them.

There were no other cars available. I was stranded in the middle of nowhere.

Travelstart took my money and gave me NOTHING.

I've been trying for a week to phone them and email them but unfortunately I can only get hold of a third party called 'cartrawler', they're abroad, delayed over the phone, hard to talk to, and they are very good at avoiding me and sending emails that result in no outcome. They said it would take 20 to 30 work days to investigate my query, but they haven't opened a query yet because their email link did not work. Great ****.

Travelstart, you stole my money. There is nothing to investigate but your ******* booking system. I demand a full refund plus compensation for the cost of the alternative transport that I had to pay for.