Travelstart steels your money

We booked tickets beginning of the year to travel over easter. The day before departure my husband tested positive for Covid. We called travelstart to inform them that we can no longer travel. We asked for tickets to be placed on hold. I booked the tickets again for Sep. holiday but due to relocation issues, we could not go so I canceled the tickets again.

We paid R10 500 for the tickets return flight from JNB to George for 4 people. Due to relocation, we have to change the tickets from JNB to Cape Town. For the 4 of u, it will be an additional R16 000 (total R26 500) to travel to Cape Town. I asked for a refund and they are willing to pay R1000 of the R10 500. Asked to change airlines as Cemair is currently the most expensive airline and I cannot, trying to give the tickets to my parents, but you may not transfer tickets. Tried to extend the expiry date but NOPE.

so I asked for a one-way ticket for only3 (not 4) they send me twice the wrong quotation. An additional amount of R8700 for the tickets must be paid.

Phoned them and had a fight over the phone. either you pay the R8700 or you lose R9500.