Travelstart South Africa Avoid

Such terrible service, lack of communication, lack of transparency and it seems different divisions with the company do not know what the other is doing. Our travel itinerary was booked and paid for via their website, we received the booking confirmation and the e-ticket email (which is only received once payment is processed). Shortly afterwards we received an email to say payment failed and we should follow the link provided to make payment. This was queried and with no response or sense of urgency. We send messages via WhatsApp and email, since they do not have a direct phone to speak to someone. We received no feedback and when different departments were emailed in the same email (operations, payments and feedback), we received an email to say our booking was cancelled and we will receive a refund in 5-7 working days. No phone call, no explanation and no suggestion on how to rectify the issue. Very disappointed and shocked at the lack of service from Travelstart.