Travelstart - should be Travelstop
<p>On 30 June 2017 my daughter was told that her ticket, booked via Travelstart, did not appear on the airline’s system and alternative arrangements were made in order for her to board (which cost us additional fees). Upon querying the incident with Travelstart I was told my daughter was recorded as a “no show” despite her additional/new ticket being issued 29 minutes prior</p> <p> </p> <p>Despite various phone calls and e-mails to and from Travelstart the issue has still not been resolved and I now need to incur a further expense of nearly R1100 in order to get my daughter home. </p> <p> </p> <p>I this what you expect from your travel company? </p>
Dear Gina, good day
Thank you for the feedback provided.
We have indeed gone through a thorough investigation with regards to your daughters reservation.
We have made contact with Flysafair directly who has advised us of the following.
On the 27th June, Karla made a change to the date from departure 30June to 16 July
A fee of R400-00 was paid for the changes.
The passenger then arrived on the 30th to check in for the flight only to find it now reflected as the 16th for departure. The flight was then changed again by the passenger with our airport staff and another fee of R499-00 was paid
Flysafair has also noted that Karla made the date changes directly with them.
We are unable to pick up any further correspondence with Travelstart we a change was made by us.
Kindly confirm if there could have been an alternative booking?
Regards
Dale
Dear Gina, good day
Thank you for the feedback provided.
We have indeed gone through a thorough investigation with regards to your daughters reservation.
We have made contact with Flysafair directly who has advised us of the following.
On the 27th June, Karla made a change to the date from departure 30June to 16 July
A fee of R400-00 was paid for the changes.
The passenger then arrived on the 30th to check in for the flight only to find it now reflected as the 16th for departure. The flight was then changed again by the passenger with our airport staff and another fee of R499-00 was paid
Flysafair has also noted that Karla made the date changes directly with them.
We are unable to pick up any further correspondence with Travelstart we a change was made by us.
Kindly confirm if there could have been an alternative booking?
Regards
Dale
Sarah
With all due respect. I have now explained this to yourself as well as FlySafair on numerous occasions.
I made a booking for Karla Oosthuysen via Travelstart for 30 June 2017, George to Johannesburg. GRJ JNB
Fri, 30 Jun 2017
Hide details
Booking Ref: ZA ********** 8
01h55mGRJ to JNB
FlySafair FA221, Economy
01h55m
GRJGRJ
JNBJNB
12:5030 Jun 17
14:4530 Jun 17
Travellers
Ms KARLA OOSTHUYSEN
Total
R738.00
I accidently double booked by paying for another flight directly with FlySafair.
BOOKING REFERENCE AND TAX INVOICE
BOOKING ***
Invoice Number: **********
Date paid: 30/06/2017
Thank you for choosing to fly with us and we look forward to having you onboard with us soon. Your booking details are as below; please remember to quote your booking reference number for any correspondence relating to your journey.
Your Itinerary Details Are As Follows:
Depart
Arrive
From
To
Flight
Status
30/06/2017
12:50
14:45
GRJ
JNB
FA 221
Confirmed
Passengers:
Flight / Seat
KARLA OOSTHUYSEN
Adult
Quantity:
Description:
Charges:
1 x
Air Fare
R 677.87
2 x
Change Fee
R 526.32
Total EX VAT
R 677.87
VAT
R 168.58
1 x
SACAA Passenger Safety
R 20.23
1 x
ACSA Passenger Service
R 82.00
1 x
ACS Passenger Security
R 23.00
Total Incl VAT
R 1,498.00
Total Paid
-R 1,498.00
Balance outstanding
R 0.00
Payments:
Reference:
Date:
Amount:
**********
17/05/2017
R599.00
**********
27/06/2017
R400.00
**********
30/06/2017
R499.00
I
BOOKING REFERENCE AND TAX INVOICE
BOOKING ***
Invoice Number: **********
Date paid: 30/06/2017
Thank you for choosing to fly with us and we look forward to having you onboard with us soon. Your booking details are as below; please remember to quote your booking reference number for any correspondence relating to your journey.
Your Itinerary Details Are As Follows:
Depart
Arrive
From
To
Flight
Status
30/06/2017
12:50
14:45
GRJ
JNB
FA 221
Confirmed
Passengers:
Flight / Seat
KARLA OOSTHUYSEN
Adult
Quantity:
Description:
Charges:
1 x
Air Fare
R 677.87
2 x
Change Fee
R 526.32
Total EX VAT
R 677.87
VAT
R 168.58
1 x
SACAA Passenger Safety
R 20.23
1 x
ACSA Passenger Service
R 82.00
1 x
ACS Passenger Security
R 23.00
Total Incl VAT
R 1,498.00
Total Paid
-R 1,498.00
Balance outstanding
R 0.00
Payments:
Reference:
Date:
Amount:
**********
17/05/2017
R599.00
**********
27/06/2017
R400.00
**********
30/06/2017
R499.00
There should therefore have been two flights for Karla Oosthuysen on 30 June 2017 from George to Johannesburg. I rectified this by changing the FlySafair flight to the 16th of July 2017.
Upon arrival at the airport Karla Oosthuysen was told that they could not find her flight confirmation on the system. The flight still active with Travelstart. FlySafair however decided to change Karla’s already changed flight back to 30 June 2017, as they could not trace the Travelstart booking, which was not supposed to happen as there was a valid booking paid for in full!!!!!!!!!!!!
If this FlySafair flight was changed, what happened to the one booked with Travelstart? Why did I pay your company for a flight not available?
Please confirm the following:
Did your company receive payment for a flight booked for Karla Oosthuyen for 30 June 2017 George to Johannesburg.
Was the above flight, if it existed, changed at any time?
Why was Karla Oosthuysen recorded as a “No Show” by yourselves on 30 June 2017?
Your urgent response is awaited.
Regards
Gina Oosthuysen
Sarah
With all due respect. I have now explained this to yourself as well as FlySafair on numerous occasions.
I made a booking for Karla Oosthuysen via Travelstart for 30 June 2017, George to Johannesburg. GRJ JNB
Fri, 30 Jun 2017
Hide details
Booking Ref: ZA ********** 8
01h55mGRJ to JNB
FlySafair FA221, Economy
01h55m
GRJGRJ
JNBJNB
12:5030 Jun 17
14:4530 Jun 17
Travellers
Ms KARLA OOSTHUYSEN
Total
R738.00
I accidently double booked by paying for another flight directly with FlySafair.
BOOKING REFERENCE AND TAX INVOICE
BOOKING ***
Invoice Number: **********
Date paid: 30/06/2017
Thank you for choosing to fly with us and we look forward to having you onboard with us soon. Your booking details are as below; please remember to quote your booking reference number for any correspondence relating to your journey.
Your Itinerary Details Are As Follows:
Depart
Arrive
From
To
Flight
Status
30/06/2017
12:50
14:45
GRJ
JNB
FA 221
Confirmed
Passengers:
Flight / Seat
KARLA OOSTHUYSEN
Adult
Quantity:
Description:
Charges:
1 x
Air Fare
R 677.87
2 x
Change Fee
R 526.32
Total EX VAT
R 677.87
VAT
R 168.58
1 x
SACAA Passenger Safety
R 20.23
1 x
ACSA Passenger Service
R 82.00
1 x
ACS Passenger Security
R 23.00
Total Incl VAT
R 1,498.00
Total Paid
-R 1,498.00
Balance outstanding
R 0.00
Payments:
Reference:
Date:
Amount:
**********
17/05/2017
R599.00
**********
27/06/2017
R400.00
**********
30/06/2017
R499.00
I
BOOKING REFERENCE AND TAX INVOICE
BOOKING ***
Invoice Number: **********
Date paid: 30/06/2017
Thank you for choosing to fly with us and we look forward to having you onboard with us soon. Your booking details are as below; please remember to quote your booking reference number for any correspondence relating to your journey.
Your Itinerary Details Are As Follows:
Depart
Arrive
From
To
Flight
Status
30/06/2017
12:50
14:45
GRJ
JNB
FA 221
Confirmed
Passengers:
Flight / Seat
KARLA OOSTHUYSEN
Adult
Quantity:
Description:
Charges:
1 x
Air Fare
R 677.87
2 x
Change Fee
R 526.32
Total EX VAT
R 677.87
VAT
R 168.58
1 x
SACAA Passenger Safety
R 20.23
1 x
ACSA Passenger Service
R 82.00
1 x
ACS Passenger Security
R 23.00
Total Incl VAT
R 1,498.00
Total Paid
-R 1,498.00
Balance outstanding
R 0.00
Payments:
Reference:
Date:
Amount:
**********
17/05/2017
R599.00
**********
27/06/2017
R400.00
**********
30/06/2017
R499.00
There should therefore have been two flights for Karla Oosthuysen on 30 June 2017 from George to Johannesburg. I rectified this by changing the FlySafair flight to the 16th of July 2017.
Upon arrival at the airport Karla Oosthuysen was told that they could not find her flight confirmation on the system. The flight still active with Travelstart. FlySafair however decided to change Karla’s already changed flight back to 30 June 2017, as they could not trace the Travelstart booking, which was not supposed to happen as there was a valid booking paid for in full!!!!!!!!!!!!
If this FlySafair flight was changed, what happened to the one booked with Travelstart? Why did I pay your company for a flight not available?
Please confirm the following:
Did your company receive payment for a flight booked for Karla Oosthuyen for 30 June 2017 George to Johannesburg.
Was the above flight, if it existed, changed at any time?
Why was Karla Oosthuysen recorded as a “No Show” by yourselves on 30 June 2017?
Your urgent response is awaited.
Regards
Gina Oosthuysen
Good day Sarah
Good to see you are monitoring hellopeter despite not answering me direclty on my e-mail sent to you yesterday.
Good day Sarah
Good to see you are monitoring hellopeter despite not answering me direclty on my e-mail sent to you yesterday.
Hi Gina,
Thank you for the further feedback and for the information provided.
I have responded in full via email.
Kind regards,
Nazley
Hi Gina,
Thank you for the further feedback and for the information provided.
I have responded in full via email.
Kind regards,
Nazley
Hi Gina,
Thank you for the further feedback and for the information provided.
I have responded via email and trust that it provides clarification.
Kind regards,
Nazley
Hi Gina,
Thank you for the further feedback and for the information provided.
I have responded via email and trust that it provides clarification.
Kind regards,
Nazley