1 reviews | Active since Oct 2018
Travelstart shocking service levels
I am terribly disappointed in their customer services levels, which in my opinion, are shocking. My business partner and I booked tickets and had queries. I emailed and have to today received NO feedback (the flights were last week (week of 27 September 2018)). I tried to call their office number and after entering countless numbers / options I held on for more than 12 minutes on various occasions and to date have spoken to NO ONE! My advice to anyone thinking of using their services - I would not!
Hi Vanessa
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. Although not a resolution to your query or an excuse, we are sometimes limited to the airlines system.
Your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Could you please provide me with the Travelstart booking reference number.
Again our most sincerest apologies Vanessa. Thank you once again for your comments.
Kind regards,
Tracey at Travelstart
Hi Vanessa
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. Although not a resolution to your query or an excuse, we are sometimes limited to the airlines system.
Your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Could you please provide me with the Travelstart booking reference number.
Again our most sincerest apologies Vanessa. Thank you once again for your comments.
Kind regards,
Tracey at Travelstart
Hi Vanessa
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. Although not a resolution to your query or an excuse, we are sometimes limited to the airlines system.
Your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Could you please provide me with the Travelstart booking reference number.
Again our most sincerest apologies Vanessa. Thank you once again for your comments.
Kind regards,
Tracey at Travelstart
Hi Vanessa
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. Although not a resolution to your query or an excuse, we are sometimes limited to the airlines system.
Your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Could you please provide me with the Travelstart booking reference number.
Again our most sincerest apologies Vanessa. Thank you once again for your comments.
Kind regards,
Tracey at Travelstart
Hi there Vanessa,
I am pleased to hear that you enjoyed the service provided, it is always good to know that clients are finding ease when dealing with Travelstart as we do always strive to be customer centric.
Thank you once again for your comments. It was a pleasure to have been of service to you. Travelstart cannot wait to welcome you back online again soon.
If you could amend your star rating for us it would be most appreciated
Kind regards,
Tracey
Hi there Vanessa,
I am pleased to hear that you enjoyed the service provided, it is always good to know that clients are finding ease when dealing with Travelstart as we do always strive to be customer centric.
Thank you once again for your comments. It was a pleasure to have been of service to you. Travelstart cannot wait to welcome you back online again soon.
If you could amend your star rating for us it would be most appreciated
Kind regards,
Tracey