Travelstart service shocking! no support, no assistance and no refund.

I booked a domestic return flight for myself and my daughter which came to the total amount of R2966 which I paid via credit card online. The flight was booked online Monday the 7th of May and the flight was for the 18th May . Reference number: ZA ********** 8

On the 16th May (48 hours before) I logged into my account to change the flight date to August instead. I received an automated response saying that the request had gone through. I did not hear anything after that. I contacted Travelstart again to request either the confirmation of date change or refund and received an email from someone called Sinakho at Travelstart who told me that changes must be done directly on the airlines website and that Travelstart cannot help?! But then WHY do you have the option on your website to change the date of your ticket?

I made this request for date change whilst logged into my account on THEIR Travelstart website.

Why would a button and request form be available for customers including a detailed information page to change the date of our flight if we are intended to contact the airline directly? (which was not stated on the page)

Further to that, the request message that was generated outlining the date change request was generated automatically from the travelstart website to which I received an email confirming it was received with the reference number that I provided you with.

So I don't accept that. Please forward this enquiry to a supervisor or manager.

I have emailed them repeatedly and I am just getting ignored. They just keep sending an automated response saying "Please note we do not assist with Low cost carrier changes."

R2966 is a lot of money and I paid for services that I did not receive which goes against the consumer protection act.