Travelstart service is terrible!
Can one give a - report. We had THE WORTH service from Travelstart. We cannot seem to get our already paid tickets and everytime we are referred to the website or chatrooms. And then they resend a MORE expensive quote. Back to the site, back to quotes, back to more expensive. Our tickets give us a penalty free change. BUT o... because it takes so long we pay more and more. It is CHEAPER to buy new tickets from someone else than to try and GET OUR OWN TICKETS WORKING!!!!!
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Travelstart's replyOfficial
19 Sept 2020, 08:27Hi Almarie,
Thanks for contacting us and I regret to hear you have not had a great experiencing when trying to do a date change to your booking.
I've called up your booking and see there has been quite a bit of correspondence via email and our chat service assisting with your amendment query. However I have escalated your booking onto our Amendments team asking an agent to contact you to assist with quoting over the phone, or searching for new dates.
Regarding the quote sent, with the national lockdowns in each country due to Covid-19, airlines are no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are governed by all airlines rules and need to quote according to their directives which they have provided to us.
The airline has waivered their re-issue fee however require us to collect any difference in fare and airport taxes. These funds go directly to the airline and I'm afraid we are not permitted to waiver them. We quote according to class availability for the dates the customer provide us. Travelstart has also waivered our admin fee.
If one is flexible with their dates of travel we will be happy to see if there is a cheaper seat available.
I will give you a call before 10am to assist in answering any other questions you might have and later an amendment agent will contact you to assist with the quote.
Kind Regards,
Marcelle
Thanks for contacting us and I regret to hear you have not had a great experiencing when trying to do a date change to your booking.
I've called up your booking and see there has been quite a bit of correspondence via email and our chat service assisting with your amendment query. However I have escalated your booking onto our Amendments team asking an agent to contact you to assist with quoting over the phone, or searching for new dates.
Regarding the quote sent, with the national lockdowns in each country due to Covid-19, airlines are no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are governed by all airlines rules and need to quote according to their directives which they have provided to us.
The airline has waivered their re-issue fee however require us to collect any difference in fare and airport taxes. These funds go directly to the airline and I'm afraid we are not permitted to waiver them. We quote according to class availability for the dates the customer provide us. Travelstart has also waivered our admin fee.
If one is flexible with their dates of travel we will be happy to see if there is a cheaper seat available.
I will give you a call before 10am to assist in answering any other questions you might have and later an amendment agent will contact you to assist with the quote.
Kind Regards,
Marcelle
Travelstart's reply19 Sept 2020, 08:27
Official
Hi Almarie,
Thanks for contacting us and I regret to hear you have not had a great experiencing when trying to do a date change to your booking.
I've called up your booking and see there has been quite a bit of correspondence via email and our chat service assisting with your amendment query. However I have escalated your booking onto our Amendments team asking an agent to contact you to assist with quoting over the phone, or searching for new dates.
Regarding the quote sent, with the national lockdowns in each country due to Covid-19, airlines are no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are governed by all airlines rules and need to quote according to their directives which they have provided to us.
The airline has waivered their re-issue fee however require us to collect any difference in fare and airport taxes. These funds go directly to the airline and I'm afraid we are not permitted to waiver them. We quote according to class availability for the dates the customer provide us. Travelstart has also waivered our admin fee.
If one is flexible with their dates of travel we will be happy to see if there is a cheaper seat available.
I will give you a call before 10am to assist in answering any other questions you might have and later an amendment agent will contact you to assist with the quote.
Kind Regards,
Marcelle
Thanks for contacting us and I regret to hear you have not had a great experiencing when trying to do a date change to your booking.
I've called up your booking and see there has been quite a bit of correspondence via email and our chat service assisting with your amendment query. However I have escalated your booking onto our Amendments team asking an agent to contact you to assist with quoting over the phone, or searching for new dates.
Regarding the quote sent, with the national lockdowns in each country due to Covid-19, airlines are no longer in control of their flight schedules and all cancellations and/or disruptions that take place or will take place are as a result of the national lockdown and not at the instance of the airline. Each airline has their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are governed by all airlines rules and need to quote according to their directives which they have provided to us.
The airline has waivered their re-issue fee however require us to collect any difference in fare and airport taxes. These funds go directly to the airline and I'm afraid we are not permitted to waiver them. We quote according to class availability for the dates the customer provide us. Travelstart has also waivered our admin fee.
If one is flexible with their dates of travel we will be happy to see if there is a cheaper seat available.
I will give you a call before 10am to assist in answering any other questions you might have and later an amendment agent will contact you to assist with the quote.
Kind Regards,
Marcelle