Travelstart Service during Covid 19 crisis

Like many of the reviews here - I was extremely frustrated by the multiple emails from TravelStart about my ticket to travel to Australia on 26 March. My ticket was for two weeks and Australia had declared that new arrivals would need to self quarantine on arrival for two weeks. I had requested a refund. I finally received a response early this week with another form to reschedule the ticket. When I asked about the cancellation and refund option I selected they have now come back and said normal cancellation process applies and you lose 30% of ticket value. I assume this is because they cannot afford to refund people for the service we paid for, and which could not be honoured due to Covid restrictions. I had up until now been reasonably happy with Travelstart as a provider and used them quite frequently. While I understand the huge stress and unusual business conditions of this situation - I can say that I will NEVER trust them again as a service provider.