TM
Thokozani M
1 reviews | Active since Jan 2019
05 Mar 2021, 18:08
Travelstart ****med me.
2 weeks after I had to cancel tickets anf I am still waiting for the refund I was assured I would get between 3-4 business days. I've been emailing back and forth and all I'm getting is lies. Travelstart is actually a ****. Be careful.
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Travelstart's replyOfficial
05 Mar 2021, 19:39Hi Thokozani,
Thank you for contacting us and taking the time to share your concerns with us.
I've taken a look at your booking and see you requested us to cancel the flights the same day the booking was made.
An email was sent confirming the cancellation of the tickets, as per your request. And that the refund for the ticket, the charge will be reversed directly onto your card and will reflect in 3-4 days.
We later sent an email advising
Kindly note that the amount will not reflect as a refund but merely a adjustment to your balance.
Please check your statement for the adjustment.
Our team has since emailed confirming they have also reached out to your bank, asking them to release the authorization for their side. The funds are sitting in the account however the bank needs to lift the auth from their side.
You are welcome to email help @ travelstart . com with a copy of your bank statement if the funds have left your account and our ticketing team will investigate and respond with feedback.
Kind Regards
Travelstart
Thank you for contacting us and taking the time to share your concerns with us.
I've taken a look at your booking and see you requested us to cancel the flights the same day the booking was made.
An email was sent confirming the cancellation of the tickets, as per your request. And that the refund for the ticket, the charge will be reversed directly onto your card and will reflect in 3-4 days.
We later sent an email advising
Kindly note that the amount will not reflect as a refund but merely a adjustment to your balance.
Please check your statement for the adjustment.
Our team has since emailed confirming they have also reached out to your bank, asking them to release the authorization for their side. The funds are sitting in the account however the bank needs to lift the auth from their side.
You are welcome to email help @ travelstart . com with a copy of your bank statement if the funds have left your account and our ticketing team will investigate and respond with feedback.
Kind Regards
Travelstart
Travelstart's reply05 Mar 2021, 19:39
Official
Hi Thokozani,
Thank you for contacting us and taking the time to share your concerns with us.
I've taken a look at your booking and see you requested us to cancel the flights the same day the booking was made.
An email was sent confirming the cancellation of the tickets, as per your request. And that the refund for the ticket, the charge will be reversed directly onto your card and will reflect in 3-4 days.
We later sent an email advising
Kindly note that the amount will not reflect as a refund but merely a adjustment to your balance.
Please check your statement for the adjustment.
Our team has since emailed confirming they have also reached out to your bank, asking them to release the authorization for their side. The funds are sitting in the account however the bank needs to lift the auth from their side.
You are welcome to email help @ travelstart . com with a copy of your bank statement if the funds have left your account and our ticketing team will investigate and respond with feedback.
Kind Regards
Travelstart
Thank you for contacting us and taking the time to share your concerns with us.
I've taken a look at your booking and see you requested us to cancel the flights the same day the booking was made.
An email was sent confirming the cancellation of the tickets, as per your request. And that the refund for the ticket, the charge will be reversed directly onto your card and will reflect in 3-4 days.
We later sent an email advising
Kindly note that the amount will not reflect as a refund but merely a adjustment to your balance.
Please check your statement for the adjustment.
Our team has since emailed confirming they have also reached out to your bank, asking them to release the authorization for their side. The funds are sitting in the account however the bank needs to lift the auth from their side.
You are welcome to email help @ travelstart . com with a copy of your bank statement if the funds have left your account and our ticketing team will investigate and respond with feedback.
Kind Regards
Travelstart