SH
Shelley H
1 reviews | Active since Sept 2014
31 Mar 2022, 04:38
Travelstart ****!!
Beware this company it is a ****. If flights are cancelled heaven help you. No customer service whatsoever. I will NEVER recommend or use them again.
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Replies (2)SH
Shelley H's updateReviewer Update
31 Mar 2022, 04:48Oh and robot "Melissa" or "Lucky" , plz don't give me a **** and bull reply response like you have done with every other complaint on this platform. Let me know what time you will be phoning me prior, so call tried to phone but no one answered.
SH
Shelley H's update31 Mar 2022, 04:48
Reviewer Update
Oh and robot "Melissa" or "Lucky" , plz don't give me a **** and bull reply response like you have done with every other complaint on this platform. Let me know what time you will be phoning me prior, so call tried to phone but no one answered.
Travelstart's replyOfficial
31 Mar 2022, 09:54Hi Shelley,
Thank you for reaching out to us.
I have tried to call again and left a voicemail this time as I was able to. Please note I have checked the booking and can see that you have requested to rebook the ticket, however in January you had confirmed a refund on the booking and we have sent the refund application to the airline already. I have requested the team to follow up on the refund as it is not possible to retract the application.
I will have the team revert back to you with regards to the status of the refund as it should go directly to the card used to purchase the booking initially.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call again and left a voicemail this time as I was able to. Please note I have checked the booking and can see that you have requested to rebook the ticket, however in January you had confirmed a refund on the booking and we have sent the refund application to the airline already. I have requested the team to follow up on the refund as it is not possible to retract the application.
I will have the team revert back to you with regards to the status of the refund as it should go directly to the card used to purchase the booking initially.
Kind Regards,
Melissa
Travelstart's reply31 Mar 2022, 09:54
Official
Hi Shelley,
Thank you for reaching out to us.
I have tried to call again and left a voicemail this time as I was able to. Please note I have checked the booking and can see that you have requested to rebook the ticket, however in January you had confirmed a refund on the booking and we have sent the refund application to the airline already. I have requested the team to follow up on the refund as it is not possible to retract the application.
I will have the team revert back to you with regards to the status of the refund as it should go directly to the card used to purchase the booking initially.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call again and left a voicemail this time as I was able to. Please note I have checked the booking and can see that you have requested to rebook the ticket, however in January you had confirmed a refund on the booking and we have sent the refund application to the airline already. I have requested the team to follow up on the refund as it is not possible to retract the application.
I will have the team revert back to you with regards to the status of the refund as it should go directly to the card used to purchase the booking initially.
Kind Regards,
Melissa