Travelstart **** agents

Still waiting for my refund, on 25 Jan i got a cut the following cut and paste reply:

Good day,

Thank you for your email.

Please accept our sincere apologies for the delay in response, we experienced high email volumes and we are currently working our way through the backlog.

Please note that the refund is in its final stage and your account will be credit once we receive funds from the airline.

Should you require any further assistance, do not hesitate to revert to us.

We sincerely apologize for the delayed response.

Thank you for choosing Travelstart.

Stay Safe and kind regards. Shobhna

Despite my refund apparently being in the FINAL stages, as at 25 Feb - 1 month after the mail from Shobna the money is still not in my account!

Then on 4 Feb I get the below mail even advising me that the credit note was created and it is on TOP PRIORITY, yet 20 days later still no money in my account.

Dear Guest,

As per trail mail we do understand how frustrating it would be if the refund is not in time, we shall surely escalate this on TOP priority and refund will be processed as soon as possible we have already created a credit note " ZA_CR_*** " for the refund amount of R-14209.00.

Thanks & Regards, Sunil Travelstart

Honestly the most pathetic service, DO NOT BOOK with travel start as they seem to be ******** everyone. They blame the airline on the delay of the refund but that is blatant lies as we were a group planning to travel and booked flights with multiple agents. All other agents refunded monies in December 2021 already, yet only Travel starts refund is still pending.

All you get out of travel start is the same cut and paste response all the time, blaming the volume of queries etc but never any resolution! Stop *****ing peoples money and rather hire extra staff to manage the business. Also stop lying about waiting on the airline as NOTHING is pending with Emirates and this is only Travelstarts pathetic service.

Travel Starts needs to be taken to consumer protection or Carte Blanche, maybe then will customers be taken seriously as they are blatantly cheating everyone.

They are also benefiting on interest income by delaying refunds to customers for so many months.

IM SICK OF LIES AND EXCUSES AND VAGUE RESPONSE, PLEASE REVERT WITH THE SPECIFIC DATE THAT MY REFUND WILL BE REFLECTED IN MY ACCOUNT. ANY FURHTER DELAYS ARE UNACCEPTABLE AS THIS IS NOW 3 MONTHS LATER AND IF THIS WAS A TOP PRIORITY A MONTH AGO ALREADY THEN MY MONEY SHOULDVE BEEN IN MY ACCOUNT BY NOW!

My number is +***3