TravelStart ****

Recently I booked a flight through Travelstart on behalf of my boss. I paid for the ticket, recived confirmation of payment and all was well. Until my boss arrived at the airport for his flight. When he got there he was informed that the ticket was invalid due to none payment. He had to book a seat on said flight last minute for more than double the original cost or miss an important meeting. Turns out upon further investigation the original payment was made and the issue was a technical one betweenthe airline and Travelstart. Understanding that mistakes happen I emailed Travelstart gave details of the error and proof of their mistake. After 3 weeks of back and forth without informing me they refunded the price of the original ticket. So besides the embarrassment my boss faced at the airport Travelstart felt it appropriate to put the additional cost for their mistake on the customer. The only method of contact is via email and all subsequent email on my part have been ignored. I feel ****** and am appalled by the lack of communication, courtesy and the whole incident frankly.