Travelstart & SAA

Good day I need your assistance. We all are struggling with the pandemic crisis, and this is beyond our control however with this situation at hand I firmly believe situations should be handled differently.

I booked a flight in feb to go on holiday which my flight is tomorrow 20/03/2020 with SAA at 15:08. After the president’s speech he made it clear that we should avoid any means of travel provided it’s urgent. Everyone is scared and so am I, I have contacted SAA and Travelstart to find out what will now happen in this instance as I can not travel due to the crisis our world is encountering, they advised that they can give me a date change which is valid for 12 months or a refund, however it comes with charges. I argued this matter however no assistance. The date change is over R1000 more for each person and the refund is R133 per person. This is ridiculous, they have nothing in place to assist us as clients. Kulula and mango is doing such an amazing job by overing their clients vouchers and a travel bank. I asked SAA and Travelstart if they can do the same and they said no.

I would now like to get a full refund paid back into my bank account. I was in a position to meet you have way requesting for a voucher or a credit on the airline account but you could not.

To me the only ultimate they giving me is to go and get the virus or we will take your money, this is the message I get. They clearly not taking into account what the president has said. Avoid travel unless urgent!