Travelstart ****** us.

Hi

My wife and I were travelling to Durban and we paid a car hire for 4 days with Europcar through Travelstart which they debited.

When we arrived at the Durban airport the deposit required was very high cos we had used a cheque card instead of a credit card.

We consulted with the Europcar consultants and came to the conclusion to cancel the resrvation on their side.

When then contacted Travelstart and they told us that they wont be refunding us cos they take it as a no show. My concern is, if Europcar agreed to cancel the reservation the why wont Travelstart give us a refund cos our money is with them.

Pls help

Regards, Isaac