1 reviews | Active since Oct 2011
Travelstart ripoff and pathetic customer service!
My wife booked a Kalula flight with Travelstart and also a flight with Mango. We needed to change the bookings due to unforeseen circumstances. Mango charged R380 for the change which is fair. Travel start want to charge R1082.50 which is basically a new ticket. Here is the breakdown: - Airline penalty fee: R399 -Airline Fare Difference: R299 -Airline tax difference: R43.50 -Travelstart handling fee: R350 I've tried calling them but every time I get put on hold for over 10mins and I eventually give up.
Please do not book through Travelstart. They are a complete ripoff and there after sales service is pathetic.
Dear Grant
Thank you for the opportunity to respond to your concerns and opinions. I am sorry to hear that you were not happy that the fare you are quoted today differs from your original quotation.
Fares are quite complicated and fare displays depend entirely on the airline seat availability per booking class(fare class) at the time that a search/request is done.
A fare that is available now may not be available in a minute's time due to the fact that the reservations system is available to all airlines and travel agents worldwide.
Once a ticket is purchased the fare restrictions become applicable. So even if a week later, due to the reasons explained above, a cheaper fare becomes available we cannot down sell to that fare because we need to take the fare restrictions into consideration when making changes. When we quote for changes we do not rebook the flight as any change to the actual ticket is chargeable as per the airline fare rules.
An agent will contact you shortly as well.
I trust for your understanding in this regard.
Kind regards,
Tracey
Dear Grant
Thank you for the opportunity to respond to your concerns and opinions. I am sorry to hear that you were not happy that the fare you are quoted today differs from your original quotation.
Fares are quite complicated and fare displays depend entirely on the airline seat availability per booking class(fare class) at the time that a search/request is done.
A fare that is available now may not be available in a minute's time due to the fact that the reservations system is available to all airlines and travel agents worldwide.
Once a ticket is purchased the fare restrictions become applicable. So even if a week later, due to the reasons explained above, a cheaper fare becomes available we cannot down sell to that fare because we need to take the fare restrictions into consideration when making changes. When we quote for changes we do not rebook the flight as any change to the actual ticket is chargeable as per the airline fare rules.
An agent will contact you shortly as well.
I trust for your understanding in this regard.
Kind regards,
Tracey