AV
Arina V
1 reviews | Active since Oct 2017
19 Nov 2020, 09:20
Travelstart refuses to repay credit
After a month I am still struggling to get my refund out of them, I did send them the proof that Flysafair refunded them on the 22nd of October . After a number of emails still nothing - this is SOCKING SERVICE !!!!!!
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Travelstart's replyOfficial
19 Nov 2020, 16:00Good day Arina
Thank you so much for taking the time to provide us with your feedback.
I am really sorry to hear of your recent experience with Travelstart. Please allow me to address your concerns.
I have checked your booking and can totally understand your frustration with the process, however the delay was because the requested information was only supp**** by the airline on the 18th November. We required the information to come from the airline directly in order to process your refund. The Refunds Team has sent several follow ups to the airline to get the information sooner ,however the airline was inundated with queries and therefor some delay.
The refund has since been processed and I have sent the proof of payment to your email address separately.
I do apologize for the delay and inconvenience this may have caused.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
I am really sorry to hear of your recent experience with Travelstart. Please allow me to address your concerns.
I have checked your booking and can totally understand your frustration with the process, however the delay was because the requested information was only supp**** by the airline on the 18th November. We required the information to come from the airline directly in order to process your refund. The Refunds Team has sent several follow ups to the airline to get the information sooner ,however the airline was inundated with queries and therefor some delay.
The refund has since been processed and I have sent the proof of payment to your email address separately.
I do apologize for the delay and inconvenience this may have caused.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply19 Nov 2020, 16:00
Official
Good day Arina
Thank you so much for taking the time to provide us with your feedback.
I am really sorry to hear of your recent experience with Travelstart. Please allow me to address your concerns.
I have checked your booking and can totally understand your frustration with the process, however the delay was because the requested information was only supp**** by the airline on the 18th November. We required the information to come from the airline directly in order to process your refund. The Refunds Team has sent several follow ups to the airline to get the information sooner ,however the airline was inundated with queries and therefor some delay.
The refund has since been processed and I have sent the proof of payment to your email address separately.
I do apologize for the delay and inconvenience this may have caused.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
I am really sorry to hear of your recent experience with Travelstart. Please allow me to address your concerns.
I have checked your booking and can totally understand your frustration with the process, however the delay was because the requested information was only supp**** by the airline on the 18th November. We required the information to come from the airline directly in order to process your refund. The Refunds Team has sent several follow ups to the airline to get the information sooner ,however the airline was inundated with queries and therefor some delay.
The refund has since been processed and I have sent the proof of payment to your email address separately.
I do apologize for the delay and inconvenience this may have caused.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart