TRAVELSTART REFUSES TO AMEND FLEXIPASS TICKET

Dear all, I booked a flexi pass ticket with Travelstart on Cathay Pacific. This allows you one date change for free. I have asked them to move my date as my mom has fallen ill and I wanted to return to SA as a matter of urgency. This is her response: With regards to new flights, that you would have to purchase yourself via the airline or on our website.<br> <br> The refunds do take between 4-6 weeks to be refunded back to you if you are entitled to any refund.<br> <br> We have taken a look at flights on CX for next week, but all the cheap classes are all sold out.<br> Last time they offered me like a R400 refund on the one leg of my flight...this is becoming a rip-off. I have paid for my flights, to change my date does not interfere with the airlines ability to fill their flight, they are all over-booked in cattle class!?<br> Why offer a service that you refuse to give and then force us struggling to pay these flights to then BUY ANOTHER ONE!!<br> THIS IS NOT ACCEPTABLE!!!<br> i WILL GO TO TRAVELSTART OFFICE WHEN I GET BACK...AND I WILL NOT LEAVE WITHOUT MY FUNDS....***