1 reviews | Active since Nov 2013
Travelstart Refuse to pay a refund
Travelstart i am extremely disappointed with the service and feedback i have received from your refunds department.
My wife and i have been waiting for a refund since March!
We booked flights at the same time and have submitted both our reference numbers,However we have only been refunded for 1 of the two flights.
Your refunds department and chat on the website are absolutely useless as they all give conflicting answers and dates.
i keep getting emails saying within 7-10 working days the money will be refunded and then nothing happens.When i reach out on chat they just keep pushing the dates forward.
The most frustrating thing is the promises which are just lies from your customer care and refunds team on email.
I will never ever use Travelstart again and will also pass on the message for everyone at my organization to stop using them.
Thank you so much for taking my call earlier today.
Please accept my apologies for the run around regarding the outstanding refund. I have gone through your bookings and see that the Team lead you spoke with originally, has asked our Finance Team to process the refund urgently on the 29th September. As advised I have escalated your outstanding Refund to our finance team to be Refunded today, I have also asked for them to send me the proof of payment once this payment is done so I can send this to you.
I will send the proof of payment to the email address provided when the booking was made. If you wish to get hold of me for any reason, as advised you can just pop me a email to the email address I gave you and I will give you a call.
Thank you again for your patience in this matter.
Hope you have a wonderful day further!
Kind regards
Lee-Anne
Thank you so much for taking my call earlier today.
Please accept my apologies for the run around regarding the outstanding refund. I have gone through your bookings and see that the Team lead you spoke with originally, has asked our Finance Team to process the refund urgently on the 29th September. As advised I have escalated your outstanding Refund to our finance team to be Refunded today, I have also asked for them to send me the proof of payment once this payment is done so I can send this to you.
I will send the proof of payment to the email address provided when the booking was made. If you wish to get hold of me for any reason, as advised you can just pop me a email to the email address I gave you and I will give you a call.
Thank you again for your patience in this matter.
Hope you have a wonderful day further!
Kind regards
Lee-Anne
Hope you are well,
As promised, I have sent you the proof of payment for the refund that has been processed for the outstanding refund.
Again , I do apologize for the delay and am really happy that we managed to finally get this resolved for you.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne
Hope you are well,
As promised, I have sent you the proof of payment for the refund that has been processed for the outstanding refund.
Again , I do apologize for the delay and am really happy that we managed to finally get this resolved for you.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne