Travelstart refund problems

Booking ZA***1 The first email was received from Travelstart on March 11 that the request for cancellation had been received and that the refund would be finalized in 6-8 weeks. After numerous phone calls, when this was still possible, I received an email from Rehana on the refunds team .on April 14 confirming that the refund would be finalized in 6-8 weeks. After waiting another month I requested more information by email and received another email on 1 June that there was a huge delay with the processing of funds as the airline, BA, was closed for lockdown. I sent 2 more emails on 26 June and 2 July to no avail and still have not received an update on the refund status. I do realize that the travel industry was overwhelmed with cancellation requests but surely it is a courtesy to keep clients updated. As I usually book our flights directly with an airline and not through an agency it has made me realize that booking direct is the only way to go.