SK
Sameer K
1 reviews | Active since Dec 2020
28 Dec 2020, 09:05
Travelstart refund
I booked a car rental and paid in full. When I got to the rental agency there was no booking even though I have a voucher. I require a refund but there are no contact numbers that work.
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Replies (1)
Travelstart's replyOfficial
28 Dec 2020, 13:44Good day Mr Kajee
Thanks for sharing your feedback regarding your recent experience with Travelstart and regret to hear that your car rental was cancelled without receiving communication.
As per our telephone conversation, I have contacted CarTrawler and they could confirm your case was successfully loaded with them this morning .
The systems between Cartrawler and supplier is something only they have access to , therefor they are better equipped to investigate the events of what transpired with your rental.
As discussed telephonically they will revert back to you within the next 48Hours and if you have not heard anything back from them within the turn around time, please respond on the email I sent you and I will follow up with them directly on your behalf.
I hope that this provides you with some clarity on the investigation process.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thanks for sharing your feedback regarding your recent experience with Travelstart and regret to hear that your car rental was cancelled without receiving communication.
As per our telephone conversation, I have contacted CarTrawler and they could confirm your case was successfully loaded with them this morning .
The systems between Cartrawler and supplier is something only they have access to , therefor they are better equipped to investigate the events of what transpired with your rental.
As discussed telephonically they will revert back to you within the next 48Hours and if you have not heard anything back from them within the turn around time, please respond on the email I sent you and I will follow up with them directly on your behalf.
I hope that this provides you with some clarity on the investigation process.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply28 Dec 2020, 13:44
Official
Good day Mr Kajee
Thanks for sharing your feedback regarding your recent experience with Travelstart and regret to hear that your car rental was cancelled without receiving communication.
As per our telephone conversation, I have contacted CarTrawler and they could confirm your case was successfully loaded with them this morning .
The systems between Cartrawler and supplier is something only they have access to , therefor they are better equipped to investigate the events of what transpired with your rental.
As discussed telephonically they will revert back to you within the next 48Hours and if you have not heard anything back from them within the turn around time, please respond on the email I sent you and I will follow up with them directly on your behalf.
I hope that this provides you with some clarity on the investigation process.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thanks for sharing your feedback regarding your recent experience with Travelstart and regret to hear that your car rental was cancelled without receiving communication.
As per our telephone conversation, I have contacted CarTrawler and they could confirm your case was successfully loaded with them this morning .
The systems between Cartrawler and supplier is something only they have access to , therefor they are better equipped to investigate the events of what transpired with your rental.
As discussed telephonically they will revert back to you within the next 48Hours and if you have not heard anything back from them within the turn around time, please respond on the email I sent you and I will follow up with them directly on your behalf.
I hope that this provides you with some clarity on the investigation process.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart