1 reviews | Active since Jan 2016
Travelstart Refund
Booking made to travel from JNB to TX using Turkish Airlines. VISA was denied for my daughter due to her age and not having enough ties to SA.
I've spoken to Turkish Airlines who referred me back to Travelstart and I've been battling to speak to the right person at Travelstart that can make decisions.
Travelstart wants to refund me R825.45 for a ticket that cost me R18 517.45. According to Turkish Airlines the refund should be R16 277.
Please find the refund quote below:
Service fees AND Travel Extras : R 540.87 (nonrefundable) Fare AND Taxes : R 18517.45 Airline held amount : R 17242.00 Refund admin fee : R 450.00 Estimated Refundable amount : R 825.45
There should be an option to bank the ticket for future use or refund me what I paid less a penalty. Taxes will be recovered and refunded to Travelstart and the seat will be taken up by another traveler, therefor no loss to the airline.
Also requested Travelstart to make the ticket an open ticker and remove the sectors. VUYO told me that that cannot be done, then I requested a retention line to be put on the ticket and was once again told that it cannot be done. The flight is on the 13th and if the ticket is not an open ticket it will be a no show and I will lose all the money.
Also requested Travelstart to make the ticket an open ticker and remove the sectors. VUYO told me that that cannot be done, then I requested a retention line to be put on the ticket and was once again told that it cannot be done. The flight is on the 13th and if the ticket is not an open ticket it will be a no show and I will lose all the money.
When you phone Travelstart to speak to management I get told that management's not available and when you do request a callback you get get any callback from management or teamleaders.
When you phone Travelstart to speak to management I get told that management's not available and when you do request a callback you get get any callback from management or teamleaders.