AN
Ayanda N
1 reviews | Active since Aug 2017
17 Nov 2020, 07:58
Travelstart refund
I booked return flights between JHB and DBN for R1556,46 and canceled well in advance. They are giving me a refund of only R269,96, like seriously? they might as well not refund me. This is ****************, section 17 of the Consumer Protection Act is not practiced at all. Never will I use Travelstart again. Why must the penalty be this high when the cancelation was made well in advance, mxm.
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Travelstart's replyOfficial
17 Nov 2020, 13:58Good day Ayanda
Thank you kindly for taking the time to provide us with your recent experience with Travelstart.
I am really sorry to hear that you feel that the refund is ****************, that is certainly not our intent.
I have had a look at your particular booking and would like to take the opportunity to clarify your concerns.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and regulations and need to quote according to those directives.
The cancellation quote is as follows:
Service fees and Travel Extras: 0.24 (nonrefundable) Fare and Taxes: 1 556,46 Airline Penalty: 1 286,50 Refund admin fee: 0.00 Refundable amount: 269,96
You would notice that the only amount being charged in this refund is the Airlines Penalty. This is the fee that the airline is charging for the cancellation and refund of your tickets.
The only fee that we have control over are the fees we charge, which in this case is R0.24.
I do hope that this clarifies any concerns you may have had. If you wish to proceed with the cancellation, please follow the prompts on the email quote they have sent you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you kindly for taking the time to provide us with your recent experience with Travelstart.
I am really sorry to hear that you feel that the refund is ****************, that is certainly not our intent.
I have had a look at your particular booking and would like to take the opportunity to clarify your concerns.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and regulations and need to quote according to those directives.
The cancellation quote is as follows:
Service fees and Travel Extras: 0.24 (nonrefundable) Fare and Taxes: 1 556,46 Airline Penalty: 1 286,50 Refund admin fee: 0.00 Refundable amount: 269,96
You would notice that the only amount being charged in this refund is the Airlines Penalty. This is the fee that the airline is charging for the cancellation and refund of your tickets.
The only fee that we have control over are the fees we charge, which in this case is R0.24.
I do hope that this clarifies any concerns you may have had. If you wish to proceed with the cancellation, please follow the prompts on the email quote they have sent you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply17 Nov 2020, 13:58
Official
Good day Ayanda
Thank you kindly for taking the time to provide us with your recent experience with Travelstart.
I am really sorry to hear that you feel that the refund is ****************, that is certainly not our intent.
I have had a look at your particular booking and would like to take the opportunity to clarify your concerns.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and regulations and need to quote according to those directives.
The cancellation quote is as follows:
Service fees and Travel Extras: 0.24 (nonrefundable) Fare and Taxes: 1 556,46 Airline Penalty: 1 286,50 Refund admin fee: 0.00 Refundable amount: 269,96
You would notice that the only amount being charged in this refund is the Airlines Penalty. This is the fee that the airline is charging for the cancellation and refund of your tickets.
The only fee that we have control over are the fees we charge, which in this case is R0.24.
I do hope that this clarifies any concerns you may have had. If you wish to proceed with the cancellation, please follow the prompts on the email quote they have sent you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you kindly for taking the time to provide us with your recent experience with Travelstart.
I am really sorry to hear that you feel that the refund is ****************, that is certainly not our intent.
I have had a look at your particular booking and would like to take the opportunity to clarify your concerns.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and regulations and need to quote according to those directives.
The cancellation quote is as follows:
Service fees and Travel Extras: 0.24 (nonrefundable) Fare and Taxes: 1 556,46 Airline Penalty: 1 286,50 Refund admin fee: 0.00 Refundable amount: 269,96
You would notice that the only amount being charged in this refund is the Airlines Penalty. This is the fee that the airline is charging for the cancellation and refund of your tickets.
The only fee that we have control over are the fees we charge, which in this case is R0.24.
I do hope that this clarifies any concerns you may have had. If you wish to proceed with the cancellation, please follow the prompts on the email quote they have sent you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart