SB
S B
1 reviews | Active since Nov 2020
24 Nov 2020, 16:01
Travelstart Refund
Good day, with reference to previous compliments to this company - I will have to retract my compliment. Although Zukiswa gave excellent service during July - I have yet not heard anything from Travelstart about a refund ever since. Several emails has been sent to Travelstart, without anyone helping to solve this matter. Very quick to take your reservations and payment, but slow (or non-existing) when refunds has to be done.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
24 Nov 2020, 16:32Hi there Sureth
Thank you for your feedback and for taking my call.
As discussed please allow me to time to investigate into your case, I will revert back to you tomorrow 24th November by 10am with some feedback and outcome.
Wishing you a wonderful evening further!
Thank you and kind regards
Travelstart
Thank you for your feedback and for taking my call.
As discussed please allow me to time to investigate into your case, I will revert back to you tomorrow 24th November by 10am with some feedback and outcome.
Wishing you a wonderful evening further!
Thank you and kind regards
Travelstart
Travelstart's reply24 Nov 2020, 16:32
Official
Hi there Sureth
Thank you for your feedback and for taking my call.
As discussed please allow me to time to investigate into your case, I will revert back to you tomorrow 24th November by 10am with some feedback and outcome.
Wishing you a wonderful evening further!
Thank you and kind regards
Travelstart
Thank you for your feedback and for taking my call.
As discussed please allow me to time to investigate into your case, I will revert back to you tomorrow 24th November by 10am with some feedback and outcome.
Wishing you a wonderful evening further!
Thank you and kind regards
Travelstart
SB
S B's updateReviewer Update
24 Nov 2020, 16:37Dear Lee-Ann,
Thank you for your prompt response, I do really appreciate it.
Awaiting your feedback.
Kins regards
Thank you for your prompt response, I do really appreciate it.
Awaiting your feedback.
Kins regards
SB
S B's update24 Nov 2020, 16:37
Reviewer Update
Dear Lee-Ann,
Thank you for your prompt response, I do really appreciate it.
Awaiting your feedback.
Kins regards
Thank you for your prompt response, I do really appreciate it.
Awaiting your feedback.
Kins regards
SB
S B's updateReviewer Update
18 Dec 2020, 13:59Despite intervention by Travelstart, nearly 4 weeks later, and we have yet not received any refund by either Travelstart or CemAir. This is unacceptable service of both a travel agent or an airline.
SB
S B's update18 Dec 2020, 13:59
Reviewer Update
Despite intervention by Travelstart, nearly 4 weeks later, and we have yet not received any refund by either Travelstart or CemAir. This is unacceptable service of both a travel agent or an airline.