Travelstart ... rather book direct

I recently booked a European trip through Travelstart. I had two issues

(1) Delayed flight - no assistance from Travelstart to redirect flights on short notice: On my return, the flight on leg of my journey was delayed. This delay would have caused me to lose a connecting flight back home. I was unable to make contact with Travelstart to assist with the redirection of the flight as they do no respond to phone calls. Their email response was that I could expect a response within 24 hours and only during office hours. By the time I got their response, the issue was already being handled by the airline. I am now trying to get confirmation of the flight that was delayed for insurance purposes, but again Travelstart provides no assistance and merely refers me to the airline. Very frustrating! (2) Requested seats not booked: I requested specific seats to be reserved for the long leg of my journey. I had to request this repeatedly and finally (after months!) got confirmation that it was done. However, upon checking with the airline shortly before departure, it transpired that the seats were never reserved, despite the confirmation received.

This is certainly the last time I will book flights through Travelstart. They are great in providing alternatives, but next time I will book directly with the selected airlines.