ER
Estelle R
1 reviews | Active since Mar 2009
10 Aug 2021, 14:27
Travelstart provide shoddy and bad service
Booked flights with BA via Travelstart for 6 people for 13 and 20 August 2021. They notified me yesterday 9 Aug 2021 that my flight was suspended. I tried to get hold of them but WhatsApp is the only way. Not very elegant.
Why was I only told on the 9th of August if BA already notified Travelstart on the 16th of July??????
I have also been told that it takes 10-12 weeks to refund this money. BA states that it should not take more that 7 days as they have and agreement with Travelstart. I have to now find other flights, pay for it and then wait for 10-12 weeks for the refund.
Once you ask uncomfortable questions via WhatsApp they just keep quite.
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Replies (1)
Travelstart's replyOfficial
10 Aug 2021, 19:13Hi Estelle,
Thank you for taking my call earlier.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
I've searched using your name and surname and located your booking.
I've followed up with our Email marketing team who confirmed an email was sent on the 30th July to the email address used to make your booking, providing feedback that BA have extended their suspension of flights till 31 August 2021,
The email shows it was opened that same day.
BA is offering a full refund of fare and taxes. We have received your request to proceed with the refund.
A refund application has been submitted to the airline. As they sit with all funds of the fare and taxes they will process the refund from their side.
Due to the current situations airlines are receiving high volumes of refund requests. The refund time frame is around 15 - 18 weeks.
As discussed I will also be emailing you the RA numbers to confirm we have submitted to the airline.
Thank you for taking the time to provide your feedback. This will be passed onto the relevant management.
All suggestions from our customers are appreciated as this helps us improve our service where needed.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
I've searched using your name and surname and located your booking.
I've followed up with our Email marketing team who confirmed an email was sent on the 30th July to the email address used to make your booking, providing feedback that BA have extended their suspension of flights till 31 August 2021,
The email shows it was opened that same day.
BA is offering a full refund of fare and taxes. We have received your request to proceed with the refund.
A refund application has been submitted to the airline. As they sit with all funds of the fare and taxes they will process the refund from their side.
Due to the current situations airlines are receiving high volumes of refund requests. The refund time frame is around 15 - 18 weeks.
As discussed I will also be emailing you the RA numbers to confirm we have submitted to the airline.
Thank you for taking the time to provide your feedback. This will be passed onto the relevant management.
All suggestions from our customers are appreciated as this helps us improve our service where needed.
Kind Regards,
Marcelle
Travelstart's reply10 Aug 2021, 19:13
Official
Hi Estelle,
Thank you for taking my call earlier.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
I've searched using your name and surname and located your booking.
I've followed up with our Email marketing team who confirmed an email was sent on the 30th July to the email address used to make your booking, providing feedback that BA have extended their suspension of flights till 31 August 2021,
The email shows it was opened that same day.
BA is offering a full refund of fare and taxes. We have received your request to proceed with the refund.
A refund application has been submitted to the airline. As they sit with all funds of the fare and taxes they will process the refund from their side.
Due to the current situations airlines are receiving high volumes of refund requests. The refund time frame is around 15 - 18 weeks.
As discussed I will also be emailing you the RA numbers to confirm we have submitted to the airline.
Thank you for taking the time to provide your feedback. This will be passed onto the relevant management.
All suggestions from our customers are appreciated as this helps us improve our service where needed.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
I've searched using your name and surname and located your booking.
I've followed up with our Email marketing team who confirmed an email was sent on the 30th July to the email address used to make your booking, providing feedback that BA have extended their suspension of flights till 31 August 2021,
The email shows it was opened that same day.
BA is offering a full refund of fare and taxes. We have received your request to proceed with the refund.
A refund application has been submitted to the airline. As they sit with all funds of the fare and taxes they will process the refund from their side.
Due to the current situations airlines are receiving high volumes of refund requests. The refund time frame is around 15 - 18 weeks.
As discussed I will also be emailing you the RA numbers to confirm we have submitted to the airline.
Thank you for taking the time to provide your feedback. This will be passed onto the relevant management.
All suggestions from our customers are appreciated as this helps us improve our service where needed.
Kind Regards,
Marcelle