1 reviews | Active since Dec 2013
TRAVELSTART PROVEN TO BE ************* AGAIN ????
I booked a flight for my sister and her friends. One of them used a debit card to pay which subsequently led to me getting a cancellation email. I called on Monday and spoke to Chantel who told me the debit card doesn’t work. She said she is recreating my booking and the reference of the cancelled booking was ZA ********** 28. She send mail which I forwarded to Mokgadi’s daughter to do eft. She during her break quickly did the eft and send proof of payment. On the 9th April I got an email that said booking TB ********** 1 was cancelled. I called to find out why and was told not it was rebooked. The lady forwarded e-tickets which I forwarded to Mokgadi yesterday evening. She called me in the morning saying the return date was completely different from booking ZA ********** 28 done on the 6th. I believe they realized the mistake they made hence the 2nd cancellation and rebooking but using the same wrong details they captured because it was costing them more AND they are trying to blame the payer for trusting them when Chantel said she has recreated the booking! How is that booking they did a recreation of my booking? This is completely different from my confirmed flight which was cancelled. I really hate using this company. This is the second time that I have to deal with ******* like this. Unfortunately my old sister and friends asked that I book with them again to go to Zimbabwe since they were rushed and trying to save money. I’m busy, I don’t have time for people who promise to recreate your booking and bank on you not going through THEIR WRONG BOOKING with a fine comb so that they can ***** your money. I have an email of my original booking and this is not a recreation of my booking. Chantel is talking about some booking that was never confirmed when I played around with the system and totally ignores the fact that she messed up the booking and they now now want client pay for it? I played around a lot on their website but I never gave them any other reference number but the one on Monday. This company should not be operating, they promise cheap rates give clients endless headaches with their tricks to make money some other way. They have so many negative reviews but they don’t care because nobody really takes them to task. They must just sort this mess out and they really have to stop this disrespectful attitude towards their clients. If this was my personal booking, I wouldn’t have touched them, my sister wanted to take another chance with them and they have spectacularly proven that I’m right NOT TO TRUST THEM??
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
