RL
Ronel L
1 reviews | Active since Nov 2017
28 Apr 2020, 17:34
Travelstart poor service
Very disappointed with service received from Travelstart. Cancelled flights ,17th March 2020 asked for refund. Call centre staff doesnt come back with proper answers. 16th April payed refund costs, no feedback as yet 2 weeks later. Now 6 weeks since initial cancellation. I understand due to Covid pandemic they are very busy but please can we have proper feedback and talk to someone who can actually give an informed answer.
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Replies (2)
Travelstart's replyOfficial
29 Apr 2020, 11:13Good day Ronel
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply29 Apr 2020, 11:13
Official
Good day Ronel
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's replyOfficial
29 Apr 2020, 13:59Dear Ronel
Please be advised, after checking your booking, we see that your refund has been submitted to the airline but significant delays should be expected due to the sheer volumes of refund requests being submitted to airlines worldwide.
We have completed the refund application, and yes the general turn around time for refunds could be anywhere between 6-8 weeks, but as explained this could be longer due to the fact that airlines around the world are working with reduced staff.
Kindly note that even though Travelstart issues the ticket on behalf of the airline, the full ticket value is paid over to the airline, so we are not in possession of your funds to refund you. We now await feedback from the airline as to when the funds will be paid into your account, but we will notify you as soon as we receive an update from them.
We do apologise for any inconvenience caused.
Kind regards,
The Travelstart Team
Please be advised, after checking your booking, we see that your refund has been submitted to the airline but significant delays should be expected due to the sheer volumes of refund requests being submitted to airlines worldwide.
We have completed the refund application, and yes the general turn around time for refunds could be anywhere between 6-8 weeks, but as explained this could be longer due to the fact that airlines around the world are working with reduced staff.
Kindly note that even though Travelstart issues the ticket on behalf of the airline, the full ticket value is paid over to the airline, so we are not in possession of your funds to refund you. We now await feedback from the airline as to when the funds will be paid into your account, but we will notify you as soon as we receive an update from them.
We do apologise for any inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply29 Apr 2020, 13:59
Official
Dear Ronel
Please be advised, after checking your booking, we see that your refund has been submitted to the airline but significant delays should be expected due to the sheer volumes of refund requests being submitted to airlines worldwide.
We have completed the refund application, and yes the general turn around time for refunds could be anywhere between 6-8 weeks, but as explained this could be longer due to the fact that airlines around the world are working with reduced staff.
Kindly note that even though Travelstart issues the ticket on behalf of the airline, the full ticket value is paid over to the airline, so we are not in possession of your funds to refund you. We now await feedback from the airline as to when the funds will be paid into your account, but we will notify you as soon as we receive an update from them.
We do apologise for any inconvenience caused.
Kind regards,
The Travelstart Team
Please be advised, after checking your booking, we see that your refund has been submitted to the airline but significant delays should be expected due to the sheer volumes of refund requests being submitted to airlines worldwide.
We have completed the refund application, and yes the general turn around time for refunds could be anywhere between 6-8 weeks, but as explained this could be longer due to the fact that airlines around the world are working with reduced staff.
Kindly note that even though Travelstart issues the ticket on behalf of the airline, the full ticket value is paid over to the airline, so we are not in possession of your funds to refund you. We now await feedback from the airline as to when the funds will be paid into your account, but we will notify you as soon as we receive an update from them.
We do apologise for any inconvenience caused.
Kind regards,
The Travelstart Team