SK
Stephen K
1 reviews | Active since Apr 2022
09 Apr 2022, 09:46
Travelstart Poor service.
I took Flexibility on plane tickets at the end of May 2022, so i paid 328 extra for flexibility to cancel my flight for refund, name changes etc. When i requested my refund they wanted to make me a payment of R141, after Paying about 2K on the plane tickets. Then i wanted to do a name change so Travelstarts tells me no i cant do it by them i must do it Through the airline themselves for an additional amount of 1380 ? These people are *******.
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Travelstart's replyOfficial
13 Apr 2022, 13:09Hi Stephen,
Thanks for taking the time to share your feedback with us, which we do appreciate. Our products are designed to add value to our passengers trip.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Regarding our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
Should the same fare class be available and there is no difference in taxes and fare you will not have to pay in difference.
We do advise in the Terms & Conditions -
This product only covers date changes and may not be used for traveller name changes, rerouting stopovers and class upgrades.
We have not mentioned that it covers cancellation either. We do offer a separate policy for this Medical Cancellation Policy should a passenger cancel due to medial reason however a letter from the hospital or Doctor would need to be provided.
We have checked but this product was not purchased
Should you wish to do a name change to your Airlink booking this needs to be done directly with the airline and they do charge an additional amount from their side.
Regarding the refund quote: The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly.
The fares and taxes for your booking went directly to the airline when purchasing your ticket. In our Terms & Conditions we also provide the following information:
"Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable. To verify this before booking online please contact our offices.""
I'm sorry that we are not permitted to waiver any airline cancellation or admin fee.
Kind Regards,
Marcelle
Thanks for taking the time to share your feedback with us, which we do appreciate. Our products are designed to add value to our passengers trip.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Regarding our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
Should the same fare class be available and there is no difference in taxes and fare you will not have to pay in difference.
We do advise in the Terms & Conditions -
This product only covers date changes and may not be used for traveller name changes, rerouting stopovers and class upgrades.
We have not mentioned that it covers cancellation either. We do offer a separate policy for this Medical Cancellation Policy should a passenger cancel due to medial reason however a letter from the hospital or Doctor would need to be provided.
We have checked but this product was not purchased
Should you wish to do a name change to your Airlink booking this needs to be done directly with the airline and they do charge an additional amount from their side.
Regarding the refund quote: The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly.
The fares and taxes for your booking went directly to the airline when purchasing your ticket. In our Terms & Conditions we also provide the following information:
"Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable. To verify this before booking online please contact our offices.""
I'm sorry that we are not permitted to waiver any airline cancellation or admin fee.
Kind Regards,
Marcelle
Travelstart's reply13 Apr 2022, 13:09
Official
Hi Stephen,
Thanks for taking the time to share your feedback with us, which we do appreciate. Our products are designed to add value to our passengers trip.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Regarding our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
Should the same fare class be available and there is no difference in taxes and fare you will not have to pay in difference.
We do advise in the Terms & Conditions -
This product only covers date changes and may not be used for traveller name changes, rerouting stopovers and class upgrades.
We have not mentioned that it covers cancellation either. We do offer a separate policy for this Medical Cancellation Policy should a passenger cancel due to medial reason however a letter from the hospital or Doctor would need to be provided.
We have checked but this product was not purchased
Should you wish to do a name change to your Airlink booking this needs to be done directly with the airline and they do charge an additional amount from their side.
Regarding the refund quote: The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly.
The fares and taxes for your booking went directly to the airline when purchasing your ticket. In our Terms & Conditions we also provide the following information:
"Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable. To verify this before booking online please contact our offices.""
I'm sorry that we are not permitted to waiver any airline cancellation or admin fee.
Kind Regards,
Marcelle
Thanks for taking the time to share your feedback with us, which we do appreciate. Our products are designed to add value to our passengers trip.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Regarding our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
Should the same fare class be available and there is no difference in taxes and fare you will not have to pay in difference.
We do advise in the Terms & Conditions -
This product only covers date changes and may not be used for traveller name changes, rerouting stopovers and class upgrades.
We have not mentioned that it covers cancellation either. We do offer a separate policy for this Medical Cancellation Policy should a passenger cancel due to medial reason however a letter from the hospital or Doctor would need to be provided.
We have checked but this product was not purchased
Should you wish to do a name change to your Airlink booking this needs to be done directly with the airline and they do charge an additional amount from their side.
Regarding the refund quote: The airlines sit with the funds of the ticket and Travelstart is governed by all airline policies and I'm afraid we are not permitted to waiver them. Whatever the airline cancellation penalties are, our refunds team will quote accordingly.
The fares and taxes for your booking went directly to the airline when purchasing your ticket. In our Terms & Conditions we also provide the following information:
"Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable. To verify this before booking online please contact our offices.""
I'm sorry that we are not permitted to waiver any airline cancellation or admin fee.
Kind Regards,
Marcelle