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LB
Louise B

1 reviews | Active since Oct 2020

22 Oct 2020, 18:21

Travelstart: Poor service!!

I booked a flight on 9th October, and it was voided and Travelstart promised to refund me within 24hrs, I am still waiting and just get empty promises once you manage to get hold of an consultant. Today is the 22nd October already, and still empty promises. I will never use Travelstart again and will be reporting them to authorities.

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Replies (3)
Travelstart
Travelstart's reply23 Oct 2020, 10:44
Official
HI Louise,

Thanks for reaching out and regret to hear you have not had a great experience when booking with us.

I've reached out to our ticketing team regarding your the pre-auth being held on your card. They advised they've sent an email as well as a follow up email to the bank.

One of our ticketing agents will give you a call today to address your concerns and answer any questions you might have.  

Kind Regards,

Travelstart



LB
Louise B's update23 Oct 2020, 11:24
Reviewer Update
Good day

I have checked checked my bank statement and the refund/balance adjustment does not reflects on my bank statement.

Please advice.

Kind regards
Louise
Travelstart
Travelstart's reply23 Oct 2020, 11:32
Official
Thank you for your reply Louise.

I see one of our ticketing agents have been in touch with you earlier today.

I will ask them to reach out to you again to assist over the phone.

KInd Regards,

Travelstart