MT
Mark T
1 reviews | Active since Jan 2020
06 Jan 2020, 11:36
Travelstart-Poor Service
After making a booking with Travelstart in October 2019, the payment was duplicated. This was reported to them on the 30 October and they confirmed the duplicate payment and the amount was submitted for refund on the 19 November 2019. They stated that the refund would take up to 21 working days which was ridiculous to start off with. Anyway, the amount was supposed to be refunded by the 19 December which it was not and despite several follow ups, its now the 6th of January 2020 and the amount still has not been refunded. No one calls back, no one chases this up on their side, no manager is available when you call and clearly no one cares about customer service.
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Replies (4)
Travelstart's replyOfficial
06 Jan 2020, 11:39Dear Mark
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
Travelstart's reply06 Jan 2020, 11:39
Official
Dear Mark
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
MT
Mark T's updateReviewer Update
06 Jan 2020, 11:52I have sent 7 mails to *** since the 30 October and received a reply that the refund will be done within 21 days but nothing has been done about it. I have called only to be placed on hold and then cut off after 11 minutes after requesting to speak to a manager. I sent another mail today. All of my contact details are on the mails yet no one bothers to call me back. Come on guys...SERIOUSLY !!!
MT
Mark T's update06 Jan 2020, 11:52
Reviewer Update
I have sent 7 mails to *** since the 30 October and received a reply that the refund will be done within 21 days but nothing has been done about it. I have called only to be placed on hold and then cut off after 11 minutes after requesting to speak to a manager. I sent another mail today. All of my contact details are on the mails yet no one bothers to call me back. Come on guys...SERIOUSLY !!!
Travelstart's replyOfficial
06 Jan 2020, 13:06 Dear Mark
Thank you for your response.
The reason we have asked for a private reply with your booking reference and contact details, is because we are unable to view these details when you reply to the post, as the system has encrypted your information.
If you could please send a private reply with your booking reference and contact details, or your email address you used to send us the emails, we will investigate and get back to you as soon as possible.
I am so sorry for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you for your response.
The reason we have asked for a private reply with your booking reference and contact details, is because we are unable to view these details when you reply to the post, as the system has encrypted your information.
If you could please send a private reply with your booking reference and contact details, or your email address you used to send us the emails, we will investigate and get back to you as soon as possible.
I am so sorry for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart
Travelstart's reply06 Jan 2020, 13:06
Official
Dear Mark
Thank you for your response.
The reason we have asked for a private reply with your booking reference and contact details, is because we are unable to view these details when you reply to the post, as the system has encrypted your information.
If you could please send a private reply with your booking reference and contact details, or your email address you used to send us the emails, we will investigate and get back to you as soon as possible.
I am so sorry for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you for your response.
The reason we have asked for a private reply with your booking reference and contact details, is because we are unable to view these details when you reply to the post, as the system has encrypted your information.
If you could please send a private reply with your booking reference and contact details, or your email address you used to send us the emails, we will investigate and get back to you as soon as possible.
I am so sorry for the stress and inconvenience caused.
Kind regards,
Melony at Travelstart
MT
Mark T's updateReviewer Update
16 Jan 2020, 08:12A big thank you to Melony who took on this problem and saw it through until it was resolved. Really appreciate your assistance.
MT
Mark T's update16 Jan 2020, 08:12
Reviewer Update
A big thank you to Melony who took on this problem and saw it through until it was resolved. Really appreciate your assistance.