JF
James F
1 reviews | Active since Jul 2016
14 Apr 2022, 13:00
Travelstart poor service
Poor communication. Travelstart clearly has not catered for the volume and nature of customer interactions. The WhatsApp service is a joke that directs you to speak to a consultant and then informs YOU to phone a landline number that will incur mobile carrier costs! (you will have to wait 79 minutes to speak to a consultant!) You cannot get hold of anybody for urgent assistance. Email requests for urgent contact are not taken seriously. Bad service all round.
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
18 Apr 2022, 12:19Hi James,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers.
No reference number was provided however I have searched using your email address and located a booking ending: 7124 for Delta flights.
I see our Schedule Changes team sent an email offering alternative flights the airline has made available to which you have declined.
They have since reached out to the airline - ""Could you please advise if we may offer a full refund due to schedule change""
And currently still awaiting a reply. As soon as they receive a respond from the airline they will be in touch with feedback.
As the airlines are receiving high volumes of queries there is a delay in receiving a response from them. Please be assured airlines are trying to respond as quickly as possible.
We do apologise for the inconvenience and frustration caused.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers.
No reference number was provided however I have searched using your email address and located a booking ending: 7124 for Delta flights.
I see our Schedule Changes team sent an email offering alternative flights the airline has made available to which you have declined.
They have since reached out to the airline - ""Could you please advise if we may offer a full refund due to schedule change""
And currently still awaiting a reply. As soon as they receive a respond from the airline they will be in touch with feedback.
As the airlines are receiving high volumes of queries there is a delay in receiving a response from them. Please be assured airlines are trying to respond as quickly as possible.
We do apologise for the inconvenience and frustration caused.
Kind Regards,
Marcelle
Travelstart's reply18 Apr 2022, 12:19
Official
Hi James,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers.
No reference number was provided however I have searched using your email address and located a booking ending: 7124 for Delta flights.
I see our Schedule Changes team sent an email offering alternative flights the airline has made available to which you have declined.
They have since reached out to the airline - ""Could you please advise if we may offer a full refund due to schedule change""
And currently still awaiting a reply. As soon as they receive a respond from the airline they will be in touch with feedback.
As the airlines are receiving high volumes of queries there is a delay in receiving a response from them. Please be assured airlines are trying to respond as quickly as possible.
We do apologise for the inconvenience and frustration caused.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers.
No reference number was provided however I have searched using your email address and located a booking ending: 7124 for Delta flights.
I see our Schedule Changes team sent an email offering alternative flights the airline has made available to which you have declined.
They have since reached out to the airline - ""Could you please advise if we may offer a full refund due to schedule change""
And currently still awaiting a reply. As soon as they receive a respond from the airline they will be in touch with feedback.
As the airlines are receiving high volumes of queries there is a delay in receiving a response from them. Please be assured airlines are trying to respond as quickly as possible.
We do apologise for the inconvenience and frustration caused.
Kind Regards,
Marcelle