LVDM
Leandri Van Der Merwe
1 reviews | Active since May 2022
05 May 2022, 09:54
Travelstart - Please respond!
Usually I am a big ambassador for Travelstart BUT the last couple of weeks have just been horrific!!! They deduct double payments from your bank account and when you call the call centre no answer EVER! The whattsapp line is useless. No replies on emails. Truly disgusted and would not recommend to anyone!
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
06 May 2022, 15:19Hi Leandri,
Thank you for reaching out to us.
I am very sorry to hear of the experience you have had on your latest bookings with us and can assure you that our team is working very hard to assist you and all our customers.
Please note I have checked the booking and can see that the team has reverted for a refund quote on the 1 booking with SAA and on the other booking they have requested cc details to action refunds due. Please revert to the emails so that we can assist you accordingly.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry to hear of the experience you have had on your latest bookings with us and can assure you that our team is working very hard to assist you and all our customers.
Please note I have checked the booking and can see that the team has reverted for a refund quote on the 1 booking with SAA and on the other booking they have requested cc details to action refunds due. Please revert to the emails so that we can assist you accordingly.
Kind Regards,
Melissa
Travelstart's reply06 May 2022, 15:19
Official
Hi Leandri,
Thank you for reaching out to us.
I am very sorry to hear of the experience you have had on your latest bookings with us and can assure you that our team is working very hard to assist you and all our customers.
Please note I have checked the booking and can see that the team has reverted for a refund quote on the 1 booking with SAA and on the other booking they have requested cc details to action refunds due. Please revert to the emails so that we can assist you accordingly.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry to hear of the experience you have had on your latest bookings with us and can assure you that our team is working very hard to assist you and all our customers.
Please note I have checked the booking and can see that the team has reverted for a refund quote on the 1 booking with SAA and on the other booking they have requested cc details to action refunds due. Please revert to the emails so that we can assist you accordingly.
Kind Regards,
Melissa