TRAVELSTART - PLAIN ****************

Booked my domestic tickets via Travelstart a month in advance through British Airways from Johannesburg to Durban. On 22 Mar'21 at King Shaka Airport - British Airways Counter was told that the cargo for flight BA6202 had closed and one of us ( Mr or Mrs) would have to stay behind as the luggage needs to be accompanied by someone. We virtually arrived 6 minutes late. Bottom line, i traveled alone on BA6202 to my surprise the flight was 50% full to its capacity. NOTE: Mr Luis F M P Dias was then charged for a new trip on flight BA6206 amount R1262.00 (one way) leaving at 10h55 and no one gave him a credit to the ticket we had paid for originally. I demand a refund of ticket originally bought for flight BA6202. I have email Travelstart and to date i have not heard from them. This is NOT ACCEPTABLE to such a reputable agent, which disgust me and will not use their services again,' Dissatisfied Customer! Rosa M R Dias