dP
danny P
1 reviews | Active since Jan 2014
09 Dec 2018, 10:06
travelstart - pay for FLEXI dates, get quoted 150% extra to move flight 2 days
Read this and tell me who is *****ing over the customer...
Fly Port Elizabeth to MUNCHEN on October Fest period = R7500-00 (Hell, what a bagain, considering i booked and paid 1 week before departure!)
Book a flight for 23 December, MUNCHEN to Port Elizabeth = R11 000-00 (I can understand the price difference, as its Christmas, right?)
Included in the R11 000-00 i opt for the FLEXI dates, as i was 99% sure my work would release me a day or so earlier....
Work lets me know that they are closing the 20th....
Mail TRAVELSTART to use the FLEXI dates that i paid for.... to move my flight to the 21st and get 2 days extra time with family and friends....
They send me a quote for.... wait for it.... R14 000-00 to move my ticket by 2 days......
I check up on other travel sites and airlines directly, I can fly home on the 21st for LESS THAN THE R14 000-00 ON-COST travelstart quoted me....
Then i needed a ticket back to Germany for January..... ****** R21 000-00 quoted....
Is this your business model travelstart?
Let's just say, travelstart wont be seeing any further business from myself after this nightmare....
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Replies (3)0
Replies (3)dP
danny P's updateReviewer Update
09 Dec 2018, 10:12Just to add INSULT to this situation....
As i publish THIS review.... travelstart puts up an advert on the right of the screen...
Johannesburg - Frankfurt RETURN FLIGHT R7419
Just click on it to see and presto JANUARY festive season flights THERE AND BACK for R7419?
And I paid R11 000-00 one way with FLEXI dates? And to use my FLEXI dates YOU QOUTE ME R14 000-00 additional?
Do you people at TRAVELSTART know "GOAN" ? Like "GOAN F&%K YOURSELVES"
dP
danny P's update09 Dec 2018, 10:12
Reviewer Update
Just to add INSULT to this situation....
As i publish THIS review.... travelstart puts up an advert on the right of the screen...
Johannesburg - Frankfurt RETURN FLIGHT R7419
Just click on it to see and presto JANUARY festive season flights THERE AND BACK for R7419?
And I paid R11 000-00 one way with FLEXI dates? And to use my FLEXI dates YOU QOUTE ME R14 000-00 additional?
Do you people at TRAVELSTART know "GOAN" ? Like "GOAN F&%K YOURSELVES"
Travelstart's replyOfficial
09 Dec 2018, 10:57Hi Danny
Thank you for your feedback.
I understand you are upset and frustrated especially the cost for the change. Its the high season and the fares are higher than ususal. Yes you do have the flexi option however the terms and condition for this product clearly states we cover only the airline penalty and Travelstart admin fee and subject to availabilty. Unfortunately in your case the dates you want to change its only the full economy fare available hence the high increase. These are only the difference in fare and taxes charged by the airline and we as a travel agency needs to honor the rules of the airline.
Infact if you change with the airline directly the change would be higher as the airline penalty would be incuded as well. So basically if the date you selected were in the same fare you originally booked the change would'nt have cost you anything. Its only the fact that the same fare is not availabale and like I said we need to honor that rule of the airline.
I do apologize for the inconveniece this may have caused and sorry we are unable to assist
Kind regards
Avril
Thank you for your feedback.
I understand you are upset and frustrated especially the cost for the change. Its the high season and the fares are higher than ususal. Yes you do have the flexi option however the terms and condition for this product clearly states we cover only the airline penalty and Travelstart admin fee and subject to availabilty. Unfortunately in your case the dates you want to change its only the full economy fare available hence the high increase. These are only the difference in fare and taxes charged by the airline and we as a travel agency needs to honor the rules of the airline.
Infact if you change with the airline directly the change would be higher as the airline penalty would be incuded as well. So basically if the date you selected were in the same fare you originally booked the change would'nt have cost you anything. Its only the fact that the same fare is not availabale and like I said we need to honor that rule of the airline.
I do apologize for the inconveniece this may have caused and sorry we are unable to assist
Kind regards
Avril
Travelstart's reply09 Dec 2018, 10:57
Official
Hi Danny
Thank you for your feedback.
I understand you are upset and frustrated especially the cost for the change. Its the high season and the fares are higher than ususal. Yes you do have the flexi option however the terms and condition for this product clearly states we cover only the airline penalty and Travelstart admin fee and subject to availabilty. Unfortunately in your case the dates you want to change its only the full economy fare available hence the high increase. These are only the difference in fare and taxes charged by the airline and we as a travel agency needs to honor the rules of the airline.
Infact if you change with the airline directly the change would be higher as the airline penalty would be incuded as well. So basically if the date you selected were in the same fare you originally booked the change would'nt have cost you anything. Its only the fact that the same fare is not availabale and like I said we need to honor that rule of the airline.
I do apologize for the inconveniece this may have caused and sorry we are unable to assist
Kind regards
Avril
Thank you for your feedback.
I understand you are upset and frustrated especially the cost for the change. Its the high season and the fares are higher than ususal. Yes you do have the flexi option however the terms and condition for this product clearly states we cover only the airline penalty and Travelstart admin fee and subject to availabilty. Unfortunately in your case the dates you want to change its only the full economy fare available hence the high increase. These are only the difference in fare and taxes charged by the airline and we as a travel agency needs to honor the rules of the airline.
Infact if you change with the airline directly the change would be higher as the airline penalty would be incuded as well. So basically if the date you selected were in the same fare you originally booked the change would'nt have cost you anything. Its only the fact that the same fare is not availabale and like I said we need to honor that rule of the airline.
I do apologize for the inconveniece this may have caused and sorry we are unable to assist
Kind regards
Avril
dP
danny P's updateReviewer Update
09 Dec 2018, 11:06Avril....
Please don't insult my intelligence...
They day TRAVELSTART emailed me the R14 000-00 i went to QATAR airlines webpage as well as phone their sales office in Munchen for a quote....... and they have economy seats available for the same 21st December flight.... for under R14 000-00....
I paid R11 000-00 for the 23rd, and you quoted me R14 000-00 on-cost to move to the 21st...
This HELLOPETER post, is NOT to negotiate or try and get you to HONOUR the flexi date option you advertised and had me pay for....
ITS TO WARN OTHER PEOPLE NOT TO USE TRAVELSTART.
kind regards
danny
dP
danny P's update09 Dec 2018, 11:06
Reviewer Update
Avril....
Please don't insult my intelligence...
They day TRAVELSTART emailed me the R14 000-00 i went to QATAR airlines webpage as well as phone their sales office in Munchen for a quote....... and they have economy seats available for the same 21st December flight.... for under R14 000-00....
I paid R11 000-00 for the 23rd, and you quoted me R14 000-00 on-cost to move to the 21st...
This HELLOPETER post, is NOT to negotiate or try and get you to HONOUR the flexi date option you advertised and had me pay for....
ITS TO WARN OTHER PEOPLE NOT TO USE TRAVELSTART.
kind regards
danny