1 reviews | Active since Jun 2014
TRAVELSTART, PAY BACK MY MONEY!!!!!!!!!
TRAVELSTART, PAY BACK MY MONEY!!!!!!!!!
I booked a return flight on 23rd May, the system deducted money from my account then froze. I spent hours and hours trying to get assistance; the contact form demanded a booking ref which the system had not given me, some of the mailboxes returned "out of use" auto responses, the Whatsapp chat refered me to the contact form or to call them, I called and the automated answering service informed me that I was number 14 in the queue. I searched and searched for other contact methods..
Finally I got an email apology on the 26th. They asked me to supply bank statements so they could return my money and I would have to rebook. Since then, SILENCE
The way they make it hard to even get in touch with them makes me wonder if they are legit or of I've been ****med
Thanks for reaching out and sharing your concerns.
I've called the number provided and left 2 voice messages.
We have searched our inbox *** using your booking number: GO***3 and email address and unable to locate an email where you have provided the team with your banking details.
An email has been resent to: *** ask then that you please send a copy of your bank statement.
In the body of your email advise the transaction date and the amount you are querying.
Our team will investigate and respond with feedback.
Kind Regards,
Marcelle
Thanks for reaching out and sharing your concerns.
I've called the number provided and left 2 voice messages.
We have searched our inbox *** using your booking number: GO***3 and email address and unable to locate an email where you have provided the team with your banking details.
An email has been resent to: *** ask then that you please send a copy of your bank statement.
In the body of your email advise the transaction date and the amount you are querying.
Our team will investigate and respond with feedback.
Kind Regards,
Marcelle