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ann A
1 reviews | Active since Nov 2012
30 Mar 2022, 10:15
Travelstart pathetic
Dont ever use Travelstart. There is NO SERVICE at all. Trying since 5 March 2022 to sort out ticket. Send email upon email. No response. Whatsapp bull****. The number *** given on Whatsapp... I hold on for more than 20 minutes and my daughter for more than 30 minutes. The payment went off at the bank but no ticket. I am going to the Police and register ***** and theft case. Company if they exist should close their doors.
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Travelstart's replyOfficial
30 Mar 2022, 17:23Hi Ann,
Thank you for reaching out to us.
Please accept my apologies in the delay in our response. On call the assistance is limited to 1 call per agent and thus there is a long hold period.
I have located the booking and can see that we received the information regarding the charge which is still pending on your account. I have escalated this to the relevant team and urge you to keep a lookout for additional correspondence.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please accept my apologies in the delay in our response. On call the assistance is limited to 1 call per agent and thus there is a long hold period.
I have located the booking and can see that we received the information regarding the charge which is still pending on your account. I have escalated this to the relevant team and urge you to keep a lookout for additional correspondence.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply30 Mar 2022, 17:23
Official
Hi Ann,
Thank you for reaching out to us.
Please accept my apologies in the delay in our response. On call the assistance is limited to 1 call per agent and thus there is a long hold period.
I have located the booking and can see that we received the information regarding the charge which is still pending on your account. I have escalated this to the relevant team and urge you to keep a lookout for additional correspondence.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please accept my apologies in the delay in our response. On call the assistance is limited to 1 call per agent and thus there is a long hold period.
I have located the booking and can see that we received the information regarding the charge which is still pending on your account. I have escalated this to the relevant team and urge you to keep a lookout for additional correspondence.
Wishing you a good day further.
Kind Regards,
Melissa