DN
Deshni N
1 reviews | Active since Mar 2021
20 Dec 2021, 08:29
Travelstart offer atrocious service delivery
I have booked tickets to the UK, and due to the recent travel ban the tickets were cancelled by the airline. Since the travel ban has been lifted I have been trying to reach travelstart to change my tickets or get a refund so I can re-book however all my attempts have failed. They do not have a contact number, reply to emails or whatsapp. I do not know what to do in terms of getting my money back. Their service or lack their of is atrocious. Rather spend a few extra rands and book direct with an airline than use these people.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
22 Dec 2021, 14:29Hi Deshni,
Thank you for reaching out to us.
I have tried to call to assist to no avail.
Please note that I have checked the booking and can see that we had received requests for assistance as far back as 26 November. Our team has reverted back to you. Please advise me in revert if you would appreciate a call back and which time is suitable for you.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call to assist to no avail.
Please note that I have checked the booking and can see that we had received requests for assistance as far back as 26 November. Our team has reverted back to you. Please advise me in revert if you would appreciate a call back and which time is suitable for you.
Kind Regards,
Melissa
Travelstart's reply22 Dec 2021, 14:29
Official
Hi Deshni,
Thank you for reaching out to us.
I have tried to call to assist to no avail.
Please note that I have checked the booking and can see that we had received requests for assistance as far back as 26 November. Our team has reverted back to you. Please advise me in revert if you would appreciate a call back and which time is suitable for you.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call to assist to no avail.
Please note that I have checked the booking and can see that we had received requests for assistance as far back as 26 November. Our team has reverted back to you. Please advise me in revert if you would appreciate a call back and which time is suitable for you.
Kind Regards,
Melissa
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Deshni N's updateReviewer Update
30 Dec 2021, 11:02Hi Melissa. Please contact me urgently. I have not received any calls from Travelstart and would appreciate a call to resolve this matter.
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Deshni N's update30 Dec 2021, 11:02
Reviewer Update
Hi Melissa. Please contact me urgently. I have not received any calls from Travelstart and would appreciate a call to resolve this matter.
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Deshni N's updateReviewer Update
04 Jan 2022, 15:07Hi Melissa, as per your response above I have been trying to reach you with no success. I would like to move my cancelled flights to this weekend. It would be greatly appreciated if you would contact me ASAP.
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Deshni N's update04 Jan 2022, 15:07
Reviewer Update
Hi Melissa, as per your response above I have been trying to reach you with no success. I would like to move my cancelled flights to this weekend. It would be greatly appreciated if you would contact me ASAP.