Travelstart - Not simple to deal with

The problem with Travelstart is you have no control of your bookings and need to rely on whatsapp or call center to communicate, no way of changing bookings online or through app. You also can't reply or email anyone. I needed to make an urgent change because of visa delay not happy as my layover has gone from 4-8hours, would have been nice to have been presented with some options with similar layover to original booking. You are pressurised on phone call to make a quick decision. Also not quick to change anything and there is always an admin fee. So not for flexible traveller. That all said everyone I dealt with on the phone were friendly and efficient. Just dont like not having control of changing my own bookings online.