Travelstart not flexible to support their customers' needs

I am unsatisfied with the service that I am receiving towards changing or cancelling my flight.

The reason for not flying is not due to personal reasons, it is a world pandemic. No-one has control over this situation. If not, I would have loved to use the flights booked.

However, I am requesting a voucher to reuse. My complains are: 1. Travelstart does not want me to change my flights to my preferred dates. 2. Travelstart wants me to use the flights within a year of booking the flights (which would be November 2020). That is not suitable for me. 3. If I booked directly through the airline, Lufthansa, I would have been able to change my ticket to any travel date until April 2021. 4. Travelstart would also not allow me to change the destinations, whereas Lufthansa is flexible on the location too.

This makes me really unhappy; I would love to use it in January 2021 and if I opt to cancel the flights it is a lot of money. All in all I loose.