1 reviews | Active since Jun 2018
Travelstart - NO WAYS!!!!!
Never again!!!
I made use of travelstart as i am not a regular flyer and not sure how the rules and regulations work. So i booked a ticket from Durban to George as i was on leave for the first time in a very long time. I received my ticket via email stating that i will have one stop at OR Tambo and will board another plane to george.
On the morning of the 15th of June i boarded British airways flight BA6202 from Durban to JHB on seat 23F Back of the wing. We landed safely in JHB at 09:55, and waited to exit into the isle. I grabbed my hand luggage and exit the plane. I then went to baggage reclaim where it took a few minutes for my bag to eventually come through the carousel.
I then started running towords my next check in with Khalula Flight MN925 to george. After getting my bag and running through a small city i eventually got to the check in counter 10:20 where i was told sorry your check in time expired. What a shock this was to me!!!!
I used a travel agency to eliminate any such issue in the first place. The lady at the Khalula sales counter tried to assist me but because this was a "125"paper nobody was able to help me.
I called travelstart and held on for almost 30 minutes before i received answer. i explained my issue and i was placed through to Khalula support, then the phone was cut off. I called again and held on for 24minutes while my plane departing 11:05 already left. Eventually i got answer and explained my situation again. i was placed to Khalula support and spoke to such a kind lady. she said because it is a "125"paper she can not make changes and this must be done by travel start. however she said she will assist and then call me back.
She called me back 45minutes later and informed me Travelstart said that if i wanted to change my ticket i had to do it before i even left Durban. HOW WAS I TO KNOW THIS WAS GOING TO HAPPEN!!!!!! on the end of the day i was shown as a no show and nobody could help.
I was forced to take my last money and book another ticket via Flysafair but this was only for the next day.
I would like my Khalula ticket from JHB to Durban refunded. as a travel agency you should know better leaving only 15minutes between landing and check in for the next flight, we use agencies and trust they will do us right, however this was not done correctly and it cost me all my spending money leaving me now to depend on my family.
You made no effort in assisting me and you left me stranded. please refund my money or i will make sure this is taken further. Paying an extra R1199 is no joke!
Hi there Steph****,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies.
Although not a resolution to your query or an excuse, we are sometimes limited to what our clients book on the website. I do regret to hear of your dissatisfaction with the booking made online. As an online travel agency there is no human intervention from our side until the ticket needs to be issued. Our clients do their flight selections, product choices and payment method choice themselves. As soon as the booking is completed online an automated Booking Confirmation email is sent in order that our clients can double check the details, if they did not do so while online. The time provided is a valid connection and if you had felt this was not one or you needed more time there is always multiple choices on the website or through the agency. Your connection was from 09:55 - 11:05 meaning you had an hour to connect.
As mentioned above, we do not touch the booking except to issue the tickets. Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Hi there Steph****,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies.
Although not a resolution to your query or an excuse, we are sometimes limited to what our clients book on the website. I do regret to hear of your dissatisfaction with the booking made online. As an online travel agency there is no human intervention from our side until the ticket needs to be issued. Our clients do their flight selections, product choices and payment method choice themselves. As soon as the booking is completed online an automated Booking Confirmation email is sent in order that our clients can double check the details, if they did not do so while online. The time provided is a valid connection and if you had felt this was not one or you needed more time there is always multiple choices on the website or through the agency. Your connection was from 09:55 - 11:05 meaning you had an hour to connect.
As mentioned above, we do not touch the booking except to issue the tickets. Thank you once again for your comments.
Kind regards,
Dino at Travelstart