EK
Estelle K
1 reviews | Active since Jan 2021
22 Apr 2021, 15:59
Travelstart no service
NO SERVICE. NEED ANSWERS ABOUT A TICKET WE BOOKED LAST YEAR. A ROBOT ANSWERS...GETTING MORE FRUSTRATED. YOU CAN NOT CALL NO ANSWER ON EMAILS. WANT A REFUND DUE TO THIS BUT WE CAN ALSO NOT BE REFUNDED. A BUSINESS WITHOUT A CALL CDNTER. DO KOT BOOK VIA THEM
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Travelstart's replyOfficial
22 Apr 2021, 20:39Hi Estelle,
Sorry you have been struggling to reach us.
We are currently receiving high volumes of booking queries, with many customers trying to get assistance.
For this reason there might be a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers as quickly as efficiently as possible.
On our contact form we offer the following options:
Chat to an agent via Whatsapp. Should there be a delay in one of our agents responding we also offer the option for our customers to reach us via our Online Contact form:
https://www.travelstart.co.za/lp/contact-us
Here we provide different categories for our customers to choose from.
Looking at your booking you have not provided us with new dates of travel so our team is not able to assist with a quote. We would need the exact dates to check availability and email the cost to do the change.
I have called the number you provided however there is no answer and no option to leave a voice message.
We will send you an email where you are welcome to respond.
Kind Regards,
Marcelle
Sorry you have been struggling to reach us.
We are currently receiving high volumes of booking queries, with many customers trying to get assistance.
For this reason there might be a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers as quickly as efficiently as possible.
On our contact form we offer the following options:
Chat to an agent via Whatsapp. Should there be a delay in one of our agents responding we also offer the option for our customers to reach us via our Online Contact form:
https://www.travelstart.co.za/lp/contact-us
Here we provide different categories for our customers to choose from.
Looking at your booking you have not provided us with new dates of travel so our team is not able to assist with a quote. We would need the exact dates to check availability and email the cost to do the change.
I have called the number you provided however there is no answer and no option to leave a voice message.
We will send you an email where you are welcome to respond.
Kind Regards,
Marcelle
Travelstart's reply22 Apr 2021, 20:39
Official
Hi Estelle,
Sorry you have been struggling to reach us.
We are currently receiving high volumes of booking queries, with many customers trying to get assistance.
For this reason there might be a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers as quickly as efficiently as possible.
On our contact form we offer the following options:
Chat to an agent via Whatsapp. Should there be a delay in one of our agents responding we also offer the option for our customers to reach us via our Online Contact form:
https://www.travelstart.co.za/lp/contact-us
Here we provide different categories for our customers to choose from.
Looking at your booking you have not provided us with new dates of travel so our team is not able to assist with a quote. We would need the exact dates to check availability and email the cost to do the change.
I have called the number you provided however there is no answer and no option to leave a voice message.
We will send you an email where you are welcome to respond.
Kind Regards,
Marcelle
Sorry you have been struggling to reach us.
We are currently receiving high volumes of booking queries, with many customers trying to get assistance.
For this reason there might be a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers as quickly as efficiently as possible.
On our contact form we offer the following options:
Chat to an agent via Whatsapp. Should there be a delay in one of our agents responding we also offer the option for our customers to reach us via our Online Contact form:
https://www.travelstart.co.za/lp/contact-us
Here we provide different categories for our customers to choose from.
Looking at your booking you have not provided us with new dates of travel so our team is not able to assist with a quote. We would need the exact dates to check availability and email the cost to do the change.
I have called the number you provided however there is no answer and no option to leave a voice message.
We will send you an email where you are welcome to respond.
Kind Regards,
Marcelle