SK
Shane K
1 reviews | Active since Feb 2022
22 Feb 2022, 10:18
Travelstart no response and no customer service
Had mango flights booked before the went under business rescue. Flights had to be cancelled as they are grounded. To this day still no response from travelstart. They only have a whatapp system and I can not get hold of anyone! I have no idea whats happening to my money. Terrible travel agency. Dont use them
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Travelstart's replyOfficial
22 Feb 2022, 16:59Hi Shane,
Thank you for reaching out to us.
Please note that a bulk email with regards to your Mango flight was sent on the 23 November to the email address in the booking, as per the below information and Mango had also sent out a mailer of their own.
Dear Traveller
Thank you for reaching out to us.
Please note that a bulk email with regards to your Mango flight was sent on the 23 November to the email address in the booking, as per the below information and Mango had also sent out a mailer of their own.
Dear Traveller
This is regarding your upcoming Mango flight/s.
Mango Airlines SOC Ltd (Mango) has been in business rescue since 28 July 2021 and is not currently operating.
We have been engaging with Mango consistently since the first announcement of them grounding their aircrafts. We have received the following information:
Following Mango's meeting of creditors on 15th November 2021, SAA, in its capacity as the sole shareholder of Mango, proposed a motion for the meeting to be adjourned to incorporate certain proposals that will enable both SAA and the ultimate shareholder, namely the Department of Public Enterprises ("the DPE"), to support the plan. The substance of SAA’s proposed amendment is that the plan be amended to effectively cater for resumption of operations only once the process of securing an investor has been concluded, with a preferred bidder having been identified.
After deliberation, it was agreed that the meeting should indeed be adjourned for a maximum of 15 business days to consider and effect the proposed amendments and thereafter reconvene the meeting of creditors in order for the affected persons to consider and vote on the amended plan. It is immediately clear that the airline will be mothballed for a considerable period, as the process of securing an investor will take some time.
For more information please see HERE
If you are holding an unflown ticket on Mango, booked through Travelstart, for travel anytime up to/including 31 Jan 2022, please:
- Book a new ticket on an alternative airline if you intend to travel from now until 31 Jan 2022.
- Request a voucher from Mango to travel in the future.
Please complete the following template to request a voucher. Please complete ONE template per ticket.
Request the voucher here.
Vouchers will only be issued after an equity partner has been found and the BRPs have concluded the new voucher deadline
Vouchers will be emailed by Mango directly to the email address in the booking.
The email comes from a “donotreply” email address, so it may sometimes go into your spam/junk folder.
Mango is, unfortunately, not offering any refunds on affected flights.
Please make contact with Mango airlines to further assist, as due to pci and popi laws we are unable to do so, because Mango is an independant airline operating in their own system.
Kind Regards,
Melissa
Request the voucher here.
Vouchers will only be issued after an equity partner has been found and the BRPs have concluded the new voucher deadline
Vouchers will be emailed by Mango directly to the email address in the booking.
The email comes from a “donotreply” email address, so it may sometimes go into your spam/junk folder.
Mango is, unfortunately, not offering any refunds on affected flights.
Please make contact with Mango airlines to further assist, as due to pci and popi laws we are unable to do so, because Mango is an independant airline operating in their own system.
Kind Regards,
Melissa
Travelstart's reply22 Feb 2022, 16:59
Official
Hi Shane,
Thank you for reaching out to us.
Please note that a bulk email with regards to your Mango flight was sent on the 23 November to the email address in the booking, as per the below information and Mango had also sent out a mailer of their own.
Dear Traveller
Thank you for reaching out to us.
Please note that a bulk email with regards to your Mango flight was sent on the 23 November to the email address in the booking, as per the below information and Mango had also sent out a mailer of their own.
Dear Traveller
This is regarding your upcoming Mango flight/s.
Mango Airlines SOC Ltd (Mango) has been in business rescue since 28 July 2021 and is not currently operating.
We have been engaging with Mango consistently since the first announcement of them grounding their aircrafts. We have received the following information:
Following Mango's meeting of creditors on 15th November 2021, SAA, in its capacity as the sole shareholder of Mango, proposed a motion for the meeting to be adjourned to incorporate certain proposals that will enable both SAA and the ultimate shareholder, namely the Department of Public Enterprises ("the DPE"), to support the plan. The substance of SAA’s proposed amendment is that the plan be amended to effectively cater for resumption of operations only once the process of securing an investor has been concluded, with a preferred bidder having been identified.
After deliberation, it was agreed that the meeting should indeed be adjourned for a maximum of 15 business days to consider and effect the proposed amendments and thereafter reconvene the meeting of creditors in order for the affected persons to consider and vote on the amended plan. It is immediately clear that the airline will be mothballed for a considerable period, as the process of securing an investor will take some time.
For more information please see HERE
If you are holding an unflown ticket on Mango, booked through Travelstart, for travel anytime up to/including 31 Jan 2022, please:
- Book a new ticket on an alternative airline if you intend to travel from now until 31 Jan 2022.
- Request a voucher from Mango to travel in the future.
Please complete the following template to request a voucher. Please complete ONE template per ticket.
Request the voucher here.
Vouchers will only be issued after an equity partner has been found and the BRPs have concluded the new voucher deadline
Vouchers will be emailed by Mango directly to the email address in the booking.
The email comes from a “donotreply” email address, so it may sometimes go into your spam/junk folder.
Mango is, unfortunately, not offering any refunds on affected flights.
Please make contact with Mango airlines to further assist, as due to pci and popi laws we are unable to do so, because Mango is an independant airline operating in their own system.
Kind Regards,
Melissa
Request the voucher here.
Vouchers will only be issued after an equity partner has been found and the BRPs have concluded the new voucher deadline
Vouchers will be emailed by Mango directly to the email address in the booking.
The email comes from a “donotreply” email address, so it may sometimes go into your spam/junk folder.
Mango is, unfortunately, not offering any refunds on affected flights.
Please make contact with Mango airlines to further assist, as due to pci and popi laws we are unable to do so, because Mango is an independant airline operating in their own system.
Kind Regards,
Melissa