KV
Kevin V
1 reviews | Active since Mar 2009
26 Nov 2020, 08:45
Travelstart NO customer service.
I'm trying to get confirmations of my flights for December seeing that it is with KULULA. I have send several mails. I have tried calling but calls don't het answered. This has been going on for 2 months now.
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Travelstart's replyOfficial
26 Nov 2020, 12:08Hi Kevin,
Thank you for taking the time to share your concerns with us. I am sorry to hear you are not pleased with the level of assistance you have received and apologies for the struggle in trying to reach us.
Looking at your booking one of our agents have since been in contact with you this morning as well as emailed:
Thank you for taking the time to share your concerns with us. I am sorry to hear you are not pleased with the level of assistance you have received and apologies for the struggle in trying to reach us.
Looking at your booking one of our agents have since been in contact with you this morning as well as emailed:
Thank you for taking my call earlier, as discussed, your Kulula flights are still confirmed however there is no guarantee if the airline will cancel your flights closer to departure.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes or cancellations, which the airlines & travel agents have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid
With our industry there are various factors that may affect flight time changes or cancellations, which the airlines & travel agents have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid
I will be keeping an eye on your booking ZA***7 and be in touch around 15 December to provide an update on the status of your Kulula flight.
If you have any other questions please feel free to send us an email on the email address we provided earlier or pop us a private message on Facebook and we will be in touch to assist.
Kind Regards,
Travelstart
Travelstart
Travelstart's reply26 Nov 2020, 12:08
Official
Hi Kevin,
Thank you for taking the time to share your concerns with us. I am sorry to hear you are not pleased with the level of assistance you have received and apologies for the struggle in trying to reach us.
Looking at your booking one of our agents have since been in contact with you this morning as well as emailed:
Thank you for taking the time to share your concerns with us. I am sorry to hear you are not pleased with the level of assistance you have received and apologies for the struggle in trying to reach us.
Looking at your booking one of our agents have since been in contact with you this morning as well as emailed:
Thank you for taking my call earlier, as discussed, your Kulula flights are still confirmed however there is no guarantee if the airline will cancel your flights closer to departure.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes or cancellations, which the airlines & travel agents have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid
With our industry there are various factors that may affect flight time changes or cancellations, which the airlines & travel agents have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid
I will be keeping an eye on your booking ZA***7 and be in touch around 15 December to provide an update on the status of your Kulula flight.
If you have any other questions please feel free to send us an email on the email address we provided earlier or pop us a private message on Facebook and we will be in touch to assist.
Kind Regards,
Travelstart
Travelstart