DC
Drienie C
1 reviews | Active since Jul 2019
18 May 2022, 03:52
TRAVELSTART NO CUSTOMER CARE
Asked to change our flights. We are prepared to pay all penalties. 1st Request 24/3/22. Need new flights for 25/5/22 out and return 27/5/2022 on the same times as previous bookings. Lodges (5*) were prepaired to change the dates but not Travel start. Do they still exist? There assistance and customer care is extremely bad. Very disappointed in them. Don't recommend them to anyone at all. We only want a flight from ORTambo to KZN. Not even a overseas flight. ZA***
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Travelstart's replyOfficial
18 May 2022, 13:28Hi Drienie,
Thank you for reaching out to us. I have checked the booking and am very sorry that the team had not addressed the request to change the booking efficiently enough. A new quote has just been sent with the outward flight changes only, as the return flight on FlySafair had to be actioned with the airline, using their reference BYLZAG and will have to call the airline as the flight ticket is forfeited and the following email had been sent on 27 March advising you to contact the airline:
Hi There
Thank you for your email
We apologize for the delay in response due to the high influx of requests we are receiving
We noticed that you have been assisted by the airline to suspend the tickets
When you are ready to rebook please submit your new dates and/or times of travel via our contact forms with the link https://www.travelstart.co.za/lp/contact-us and select Change my booking and a consultant from our Amendments team will get back to you with any additional cost to make the changes.
As for the Flysafair Tickets should you also need to postpone travel, please call them on *** as they will need to issue you with vouchers for future travel. Please provide booking reference BYLZAG to be assisted.
Hope this finds you well
Kind Regards,
Travelstart
Kind Regards,
Melissa
Thank you for reaching out to us. I have checked the booking and am very sorry that the team had not addressed the request to change the booking efficiently enough. A new quote has just been sent with the outward flight changes only, as the return flight on FlySafair had to be actioned with the airline, using their reference BYLZAG and will have to call the airline as the flight ticket is forfeited and the following email had been sent on 27 March advising you to contact the airline:
Hi There
Thank you for your email
We apologize for the delay in response due to the high influx of requests we are receiving
We noticed that you have been assisted by the airline to suspend the tickets
When you are ready to rebook please submit your new dates and/or times of travel via our contact forms with the link https://www.travelstart.co.za/lp/contact-us and select Change my booking and a consultant from our Amendments team will get back to you with any additional cost to make the changes.
As for the Flysafair Tickets should you also need to postpone travel, please call them on *** as they will need to issue you with vouchers for future travel. Please provide booking reference BYLZAG to be assisted.
Hope this finds you well
Kind Regards,
Travelstart
Kind Regards,
Melissa
Travelstart's reply18 May 2022, 13:28
Official
Hi Drienie,
Thank you for reaching out to us. I have checked the booking and am very sorry that the team had not addressed the request to change the booking efficiently enough. A new quote has just been sent with the outward flight changes only, as the return flight on FlySafair had to be actioned with the airline, using their reference BYLZAG and will have to call the airline as the flight ticket is forfeited and the following email had been sent on 27 March advising you to contact the airline:
Hi There
Thank you for your email
We apologize for the delay in response due to the high influx of requests we are receiving
We noticed that you have been assisted by the airline to suspend the tickets
When you are ready to rebook please submit your new dates and/or times of travel via our contact forms with the link https://www.travelstart.co.za/lp/contact-us and select Change my booking and a consultant from our Amendments team will get back to you with any additional cost to make the changes.
As for the Flysafair Tickets should you also need to postpone travel, please call them on *** as they will need to issue you with vouchers for future travel. Please provide booking reference BYLZAG to be assisted.
Hope this finds you well
Kind Regards,
Travelstart
Kind Regards,
Melissa
Thank you for reaching out to us. I have checked the booking and am very sorry that the team had not addressed the request to change the booking efficiently enough. A new quote has just been sent with the outward flight changes only, as the return flight on FlySafair had to be actioned with the airline, using their reference BYLZAG and will have to call the airline as the flight ticket is forfeited and the following email had been sent on 27 March advising you to contact the airline:
Hi There
Thank you for your email
We apologize for the delay in response due to the high influx of requests we are receiving
We noticed that you have been assisted by the airline to suspend the tickets
When you are ready to rebook please submit your new dates and/or times of travel via our contact forms with the link https://www.travelstart.co.za/lp/contact-us and select Change my booking and a consultant from our Amendments team will get back to you with any additional cost to make the changes.
As for the Flysafair Tickets should you also need to postpone travel, please call them on *** as they will need to issue you with vouchers for future travel. Please provide booking reference BYLZAG to be assisted.
Hope this finds you well
Kind Regards,
Travelstart
Kind Regards,
Melissa