1 reviews | Active since May 2022
Travelstart nightmare
Travelstart has been an absolute nightmare for me. I find it incredibly suspicious that you cannot phone them and speak to an agent to change your booking, if there are any complexities at all things fall apart. Have a look at the thread on Tripadvisor too ("I would not recommend Travelstart to anyone - 6 year old thread and growing"). I also see that they are not part of ASATA (Association Of Southern African Travel Agents) and departed under shameful conditions. I booked a return flight between Cape Town and George that I wanted to reroute to Cape Town - Durban return. They quoted me ZAR5077.39!!! Much more than it would be to buy a new ticket - and via another airport - it was with Airlink so totally unnecessary. Absolutely crazy. And the nightmare I have had trying to speak to them to simply rebook for a reasonable cost has been insane. I have had promises of calls within 24 hours and no call or reply email either. And this is from Feedback@travelstart. BEWARE. DO NOT USE TRAVELSTART.
Thank you for reaching out to us. As previously advised in our email and telephonic contact, Airlink no longer flies the routing you are requesting directly, thus there are additional sectors added to the booking which incurs additional cost. There is no way around reducing the cost unless you change your desired routing again and fly with Airlink to 1 of their direct locations. The quote sent on 30 April is no valid. Please revert as instructed and advise if you would require a new quote.
Kind Regards,
Melissa
Thank you for reaching out to us. As previously advised in our email and telephonic contact, Airlink no longer flies the routing you are requesting directly, thus there are additional sectors added to the booking which incurs additional cost. There is no way around reducing the cost unless you change your desired routing again and fly with Airlink to 1 of their direct locations. The quote sent on 30 April is no valid. Please revert as instructed and advise if you would require a new quote.
Kind Regards,
Melissa
Thank you for reaching out o us.
Please note that I have tried to call to no avail. When I had advised for a single flight to bring down the cost, this was on a different routing option and not Cape Town - Durban, as Airlink does not operate on direct flights. I will be giving you a call back to further discuss allternatives.
Kind Regards,
Melissa
Thank you for reaching out o us.
Please note that I have tried to call to no avail. When I had advised for a single flight to bring down the cost, this was on a different routing option and not Cape Town - Durban, as Airlink does not operate on direct flights. I will be giving you a call back to further discuss allternatives.
Kind Regards,
Melissa