NM
Naeem M
1 reviews | Active since Sept 2010
11 Dec 2020, 09:19
Travelstart nightmare
A nightmare with no feedback via telephone or email. Even though the pricing is cheaper but the agro to make contact telephonically or get a reply via email is a nightmare. Consultants after speaking to them dont send an email reply. Never again will I use their services.
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Travelstart's replyOfficial
11 Dec 2020, 15:28Good day Naeem
Thank you so much for taking the time to provide us with your feedback.
We do apologize for the lack of response to your last communication with Travelsatrt.
I would like to take the opportunity to address your concerns and frustrations.
I had a look at your booking and see that you spoke to one of our agents on the 08th December . The agent offered to suspend your flights for 2 years and you agreed. The agent proceeded to action this for you ,however when she tried to send the email confirming this it seems the email failed.
We do apologize for this and we have since sent the email confirming the suspension of your flights to your email address provided.
Our customers are also able to reach us via email, if they are not able to get hold of us telephonically as are are experiencing very high call volumes. We have a team managing our inbox's 7 days a week.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
We do apologize for the lack of response to your last communication with Travelsatrt.
I would like to take the opportunity to address your concerns and frustrations.
I had a look at your booking and see that you spoke to one of our agents on the 08th December . The agent offered to suspend your flights for 2 years and you agreed. The agent proceeded to action this for you ,however when she tried to send the email confirming this it seems the email failed.
We do apologize for this and we have since sent the email confirming the suspension of your flights to your email address provided.
Our customers are also able to reach us via email, if they are not able to get hold of us telephonically as are are experiencing very high call volumes. We have a team managing our inbox's 7 days a week.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply11 Dec 2020, 15:28
Official
Good day Naeem
Thank you so much for taking the time to provide us with your feedback.
We do apologize for the lack of response to your last communication with Travelsatrt.
I would like to take the opportunity to address your concerns and frustrations.
I had a look at your booking and see that you spoke to one of our agents on the 08th December . The agent offered to suspend your flights for 2 years and you agreed. The agent proceeded to action this for you ,however when she tried to send the email confirming this it seems the email failed.
We do apologize for this and we have since sent the email confirming the suspension of your flights to your email address provided.
Our customers are also able to reach us via email, if they are not able to get hold of us telephonically as are are experiencing very high call volumes. We have a team managing our inbox's 7 days a week.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
We do apologize for the lack of response to your last communication with Travelsatrt.
I would like to take the opportunity to address your concerns and frustrations.
I had a look at your booking and see that you spoke to one of our agents on the 08th December . The agent offered to suspend your flights for 2 years and you agreed. The agent proceeded to action this for you ,however when she tried to send the email confirming this it seems the email failed.
We do apologize for this and we have since sent the email confirming the suspension of your flights to your email address provided.
Our customers are also able to reach us via email, if they are not able to get hold of us telephonically as are are experiencing very high call volumes. We have a team managing our inbox's 7 days a week.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart