DK
Dimitri K
1 reviews | Active since Jul 2020
01 Apr 2022, 15:16
TRAVELSTART - NEVER AGAIN EVER....
I booked a flight to Europe through Travelstart on Qatar Airways for my family. The flight was cancelled deue to the Covid lockdown. I paid R24,482.00 and received my E-Ticket. All I want is to re-book the flights but cannot get any satisfaction from Travelstart. After you've waited for at least a half hour on the phone they cut you off when they hear what you want to do E-mails are ignored. I don't want a refund just some sort of credit for my R24k.
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Replies (2)
Travelstart's replyOfficial
04 Apr 2022, 17:20Hi Dimitri,
Thank you for reaching out to us.
I am sorry that you have been struggling to rebook the flight you had purchased with us. I have retrieved the booking and can see that you have been assisted and we are awaiting payment in order to have the booking reissued as requested.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry that you have been struggling to rebook the flight you had purchased with us. I have retrieved the booking and can see that you have been assisted and we are awaiting payment in order to have the booking reissued as requested.
Kind Regards,
Melissa
Travelstart's reply04 Apr 2022, 17:20
Official
Hi Dimitri,
Thank you for reaching out to us.
I am sorry that you have been struggling to rebook the flight you had purchased with us. I have retrieved the booking and can see that you have been assisted and we are awaiting payment in order to have the booking reissued as requested.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry that you have been struggling to rebook the flight you had purchased with us. I have retrieved the booking and can see that you have been assisted and we are awaiting payment in order to have the booking reissued as requested.
Kind Regards,
Melissa
DK
Dimitri K's updateReviewer Update
04 Apr 2022, 20:24The booking you sent for payment was not the one I confirmed in the morning. You sent a different date whch is not acceptable. We have gone from the requested 25th May to 1st June and then two hours later to 4th June. The payment went from R299 to R897. The confirmation and acceptance for the first date was sent to you at approximately 13h00, 4th April. You then responded with a different travel date and increased payment 4th June, R897 at 14h36. That is about one and a half hours later. Then you want payment on the same day for a date that is not acceptable and was not agreed upon. Travelstart is truly a work of art.
DK
Dimitri K's update04 Apr 2022, 20:24
Reviewer Update
The booking you sent for payment was not the one I confirmed in the morning. You sent a different date whch is not acceptable. We have gone from the requested 25th May to 1st June and then two hours later to 4th June. The payment went from R299 to R897. The confirmation and acceptance for the first date was sent to you at approximately 13h00, 4th April. You then responded with a different travel date and increased payment 4th June, R897 at 14h36. That is about one and a half hours later. Then you want payment on the same day for a date that is not acceptable and was not agreed upon. Travelstart is truly a work of art.