Travelstart needs an upgrade

Booking tickets locally in South Africa from overseas for a family member was made to be more painful than needed to be. Pathetic service online and on the phone. Tried booking 1 ticket 4 times for a ticket from PE to Durban (return) Each time the booking was declined after first taking the initial 800+ ZAR, With no information why. I then called the helpline, and was informed that it was the bank. After speaking to the bank, the bank informed me that funds were ready and available. Here’s hoping the money will be refunded 4 x 800 ZAR is a rather large sum of money. The website is confusing and there should be an actual person to chat with as you complete the forms, not a chat robot. I thought the app would be better but all the same. Who developed the website and app? Who trains the staff?